More jobs:
Customer Service
Job in
Duluth, Gwinnett County, Georgia, 30155, USA
Listed on 2026-01-02
Listing for:
Recooty
Full Time
position Listed on 2026-01-02
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
Job Brief:
We are hiring a customer service to manage customer queries and complaints. You will also be asked to process orders, modifications, and elevate complaints across a number of communication channels. To excel in this role you need to remain calm when customers are frustrated and have experience working with computers.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensuring customer satisfaction and providing professional customer support.
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
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