Customer Service Representative

Under moderate supervision, the Customer Service Representative will service incoming and/or outgoing calls from/to clients, vendors, agents and brokers. The CSR serves as the primary support contact for all Risk Compliance Solutions customers, responsible for ensuring all customer issues are addressed.

Typical job responsibilities

* Demonstrates/applies comprehension of insurance policies, cancellations, reinstatements, endorsements, reports, Risk Compliance Solutions website, and all insurance related documents

* Monitor and review account for accuracy (logo's, formatted correctly, printing at correct intervals, all notices types are printing, etc.) Identify and report systems issues and client related problems

* Identify and report systems issues and client related problems

Requirements

* High school degree

* Strong customer service skills

* Excellent written and oral communication skills

* Insurance knowledge and experience preferred

* Ability to work well under pressure