Adoption Consultant Management

Position:

Adoption Consultant – Management

Location:

Duluth, GAJob :

561

# of Openings:

1

Adoption Consultant – Management Business Unit:
Client Operations Department:
Implementation and Training Reportsto:
Manager, Implementation and Adoption – Management

Location:

Duluth, GA/Remote Company Overview:

CINC Systems’ HOA software is designed to simplify community management and elevate association living. We do this through an all-in-one solution that drives efficiency, mobility, and self-service. With CINC, management companies can focus on communities, and we’ll take care of the rest. Our mission is to make living in a professionally managed community a great experience.

Job Purpose:

The Adoption Consultant – Management is responsible for working closely with our clients post go-live to assist both new clients onboarding to our platform, and existing clients who need additional support, in adopting and operationalizing CINC’s management functions. Specifically, this role will assist in the training and adoption of the management components of CINC’s enterprise suite, including the entire CINC platform, Violations, Work Orders, ACC, Collections, the homeowner portal, and AI skills.

This role also delivers product tours and hosts live virtual webinars that introduce management company teams to these capabilities and set them up for long-term success.

Essential Duties & Responsibilities:

Meet live with management company clients to assist them in operationalizing day-to-day property management processes in the CINC platform after go-live Provide in-depth training and guided working sessions on management-side functionality and best practices, including Violations, Work Orders, AI skills, ACC, Collections, and the homeowner portal

Deliver product tours of the entire CINC platform to management company teams to build confidence and accelerate early adoption

Host virtual live webinars for ongoing customer education, reinforcing best practices and introducing new features and functionality

Drive awareness, activation, and adoption of AI skills, and coach clients on how they fit into daily management workflows

Proactively monitor and ensure clients are adapting to CINC best practices and workflows

Troubleshoot software issues for new and existing clients and provide solutions

Provide input on documentation to handle frequently asked questions as well as step-by-step business process instructions as needed

Work closely with the Implementation team to ensure new logo customers are prepared to adopt the platform, and help facilitate smooth transitions from Implementation to Client Support Collaborate with Customer Success to support existing customers with additional education needs, including targeted training and follow-up sessions

Work collaboratively with and help other internal teams as needed

Work with clients to understand existing management workflows, think strategically on process improvements, and communicate optimized workflow opportunities utilizing CINC solutions

Identify and escalate risks to client success or perception with CINC solutions and suggested recommendations

Maintain thoughtful and thorough use of Project Management tools (Project Management system, SharePoint folders, etc.) for time tracking, progress tracking, and data/document storage

Develop and maintain effective internal and external client relationships and communication, maintaining professionalism at all times

Minimum Requirements &

Competencies:

Bachelor’s degree or equivalent work experience in property management, community association management, or related field strongly preferred4+ years of relevant experience in an external consulting role, experience in the property management or community association industry a plus Expert…