Service Technician, Pre-Owned Equipment Sales

United States

Job Description

When an entire city needs to be rendered into a 3D model in-flight, utilities buried deep under soil need to be uncovered, highly complex infrastructure projects need to be implemented and even when crime scene investigation needs to be documented –
that’s Leica Geosystems, part of Hexagon. More than 5,000 employees in 33 countries help us develop the latest technologies for Reality Capture, survey and measurement.

• Do you like working on and repairing rugged, digital electronic devices?
• Are you interested in how surveying instruments work?
• Do you like working hands-on with computers, optics, electronics and mechanics?

Leica Geosystems, a part of Hexagon,
is seeking an individual to fill an immediate opening in our Duluth, GA facility. Training and certification will be provided by Leica Geosystems.

SUMMARY :
Maintains, repairs and upgrades pre-owned surveying equipment (including GPS, TPS, construction lasers, computers and software) or other Leica Geosystems or 3 rd party equipment in preparation of sale.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Performing service diagnostics and prepare repair estimates in accordance with CPEC priorities and procedures.
• Repairing equipment as assigned and directed by CPEC.
• Completingequipment adjustments, cleaning, and preparation tasks required for certified pre-owned inventory.
• Reviewing diagnostic programs and results, identify service needs, and provide recommendations to CPEC.
• Providing technical support to service, customer support, and sales personnel as coordinated through CPEC.
• Assisting customers and respond to service-related inquiries within the scope and direction provided by CPEC.
• Follow all Leica Geosystems and CPEC service protocols, quality standards, documentation requirements, and safety procedures.

Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or

EXPERIENCE:

Associate degree (AA) in Electronics or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
LANGUAGE

SKILLS:

Ability to read, analyze, and interpret general business information, procedure manuals and service protocols. Ability to effectively present information and respond to questions from managers, clients, customers, and the general public. Certain positions/locations may require bilingual skills.
MATHEMATICAL

SKILLS:

Ability to work with mathematical concepts such as probability and statistical inference, fractions, percentages, ratios, and proportions to practical situations.
REASONING ABILITY
:
Ability to gather information, diagnose and apply the solution to technical problems.
PHYSICAL DEMANDS: The position generally requires sitting at a work bench, speaking on the telephone and working at the computer for most of the day. Therefore, the individual must be able to sit, reach for materials, use hands to handle and feel work items, and communicate with others. Most of the lifting involved would be items up to fifty pounds. Some lifting of items 50 - 100 pounds is required.

The position has vision requirements including the ability to adjust focus or adjust the object to bring it into sharp focus.
WORK ENVIRONMENT This position works under normal office conditions with no exposure to fumes, outdoor…