Service Engineering Specialist - Automation

Description

WEG Electric Corp. is the largest industrial electric motor manufacturer in the Americas and one of the world's largest, producing more than 21 million units annually. Founded in 1961, WEG Electric Corp. operates mainly in the capital goods sector, with five main businesses:
Motors, Energy, Automation, Coatings, and Transmission & Distribution, and provides global solutions for electric motors, variable frequency drives, soft starters, controls, panels, transformers, and generators. The US corporate office is in Duluth, GA, with manufacturing units in Minnesota, Indiana, and Missouri, and over 30,000 employees worldwide. Visit our website to learn more:

WEG Electric Corp. has an exciting opportunity for a Service Engineering Specialist to join our Automation team. This position provides technical support for WEG Automation products, including Low Voltage Drives, Soft Starters, PLCs, HMIs, and related motor control solutions. The Service Engineering Specialist II troubleshoots technical issues, supports customers and field service personnel, performs remote diagnostics, and provides solutions that ensure customer satisfaction and equipment performance.

This role serves as a key technical resource while collaborating with customers, engineering, quality, and product management teams.

• Provide technical support via phone, email, and remote connection for WEG Automation products, including LV Drives, Soft Starters, PLCs, HMIs, and basic MV/DC Drive applications.
• Troubleshoot electrical, control, programming, and communication issues using established diagnostic processes.
• Perform remote diagnostics to identify root causes and recommend corrective actions.
• Determine when on-site intervention is necessary and coordinate escalation to Field Service or Senior Support Engineers.
• Support Field Service Engineers by providing technical guidance, troubleshooting assistance, and application expertise.
• Document customer interactions, troubleshooting activities, and resolutions in the technical support database.
• Identify product non-conformities and support warranty, quality, and engineering investigations.
• Assist with product evaluations, testing, warranty validation, and resolving technical issues.
• Collaborate with Engineering, Quality, and Product Management teams to provide field feedback and support product improvements.
• Develop and maintain technical documentation, troubleshooting guides, and knowledge-base resources.
• Assist with customer training programs and onboarding support for new team members.
• Participate in after-hours support rotation as required.
• Support customers with repair recommendations, return authorizations, and parts identification.
• Maintain current knowledge of WEG products, applications, and emerging technologies.
• Deliver high-quality customer service while managing expectations and resolving technical concerns.

• Bachelor's degree and at least 2 years of relevant electrical/technical experience, OR an associate's degree and at least 4 years of relevant electrical/technical experience, OR a High School Diploma/GED and at least 6 years of relevant electrical/technical experience.

• Must have Knowledge of Low Voltage Drives, Soft Starters, motors, and industrial electrical systems.
• Must have Experience with PLCs, HMIs, and SCADA systems
• Experience supporting industrial automation, drives, controls, electrical systems, or related technologies.
• Knowledge of Low Voltage Drives, Soft Starters, motors, and industrial electrical systems.
• Familiarity with Medium Voltage Drives, DC Drives, and System Drives.
• Experience with PLCs, HMIs, SCADA systems, and industrial communication networks such as…