Advanced Field Service Engineer

As an Advanced Field Service Engineer, you will perform maintenance, audits, configuration, programming, installation/commissioning, upgrades, and migration of complex/advanced Honeywell Distributed Control Systems (EXPERION PKS, TPS/TDC
300). You will directly report to the Field Service Manager, and work out of the Macon, Georgia area on an on-site work schedule.

• Periodic communication with customers regarding technical and administrative DCS issues.

• Provide customer support on Honeywell Control Systems and serve as customer contact for

• service-related issues/inquiries.

• Configure, maintain, and troubleshoot Honeywell hardware, networks, and software including Experion PKS, LCN, and TPS.

• Upgrade TPN and Experion software from one software release to another software release on the live control system without causing any interruption to the customer's industrial process.

• Migrate Legacy Honeywell control systems to Honeywell's new technology offering.

• Develop the skills and talents of other engineers through guidance and on-the-job supervision.

• Understand customer key processes and economic drivers and translate those into business opportunities, providing timely research and recommendations.

• Assist Sales during sales pursuits.

• Be the face of Honeywell to end-users, and competitors.

• Learn end-to-end product/solution development and delivery/execution of Honeywell products and solutions.

• Use technical expertise of complex Honeywell solutions/product offerings to enhance customer experience.

• Actively interface with customers at all levels. Ensure customer satisfaction through oral and written communication.

• Publish reporting to customers including service reports and monthly performance reports.

• Provide occasional vacation coverage and 7 X 24 emergency support to customers and other Field Service Engineers.

• Bachelor's degree in a technical/Engineering discipline.

• 5+ years of related Field Service Engineering work experience.

• Valid Driver’s License

• The ideal candidate will possess knowledge and skills with Honeywell DCS and networks:
  Experion PKS hardware & software, in addition to TDC2/3000, FTE, TPS, LCN, UCN, Hiway, various system architecture, operations, and Process Controls.

• A strong commitment to safety and a safe working environment.

• Self-motivated, ability to meet deadlines and work under pressure, work independently and as part of a team.

• Effective communication (verbal and written) and interpersonal skills, along with proven ability to interact professionally with peers and customers.

• Project a positive attitude focused on meeting and exceeding Honeywell's and customer expectations.

• Knowledge and skills with servers Cs, IP Networking technologies (switch, router, firewall, etc.).

• Fundamental knowledge of 3rd Party technologies and software.

• Project Management experience (budget control, schedules, resource allocation, reporting)

• Previous technical Field Service and customer service experience

• Good written and oral communication, and presentation skills

• Advanced Degree

• Ability to travel > 50%

• Be able to work effectively both individually and with a group without the need for direct supervision.

• Critical thinking and troubleshooting skills; capable of learning available analysis tools to solve complex system or process problems.

• Capable of writing, reviewing, and/or editing various types of technical reports

• Able to conduct formal meetings with customer management personnel

• Willing to develop extensive product knowledge in formal and on-the-job training environments, working with the latest Honeywell technology.

• Proficient with Microsoft Office applications (DB, SQL, scripting)

In addition to a competitive salary, leading-edge work, and developing solutions…