Floor Staff Medlock Crossing 18 & RPX

Floor Staff - $14.00/hr - Regal Medlock Crossing 18 & RPX

Floor Staff members are classified based on individual theatre needs and/or employee availability, and are responsible for ensuring guests receive exceptional service. They may be scheduled to work in the Box Office, Concession Stand, or as an Usher.

• Regular and consistent attendance
• Handling of emergency situations when called upon to do so
• General cleaning duties
• Compliance with company dress code

• Operate POS system, ensuring accurate cash drawer, credit card, traveler’s check, gift card, and discount ticket handling
• Upsell/suggest (Premium Viewing Experience)
• Promote Regal Crown Club program
• Sell tickets in accordance with MPAA rating system and company policy
• Respond to phone calls and questions from guests in a consistent guest service philosophy

• Operate POS system and maintain accurate cash drawer and concession stock inventory
• Promote Regal Crown Club program
• Operate, prepare, and clean all concession related equipment
• Upsell/suggestive selling
• Comply with all local, state, and federal food safety laws
• Abide by all local, state, and federal laws regarding breaks and/or meal periods
• Maintain current alcohol certification and training where applicable
• For theatres that sell alcohol, be of legal age and hold required credentials per state/local laws
• Complete required training on sexual harassment and discrimination

• Tear tickets, collect and deposit appropriate stubs, and direct patrons to auditoriums
• Inspect backpacks and packages when applicable
• Manage crowd control and assist guests in finding seats
• Enforce MPAA rating system
• Conduct in‑theatre inspections for picture, sound, and safety
• Report issues or discrepancies to management
• Assist with in‑auditorium concession auxiliary sales
• Clean auditoriums at show ends and maintain common areas
• Monitor cleanliness and operation of vending equipment
• Assist with opening and closing duties as assigned by management

• Education/
  
  Experience:
  
  Completion of cast certification program as a cast member and as box office cashier or progress toward completion required; if alcohol duties, required state/local certification and Regal Responsible Beverage Server training.
• Language Ability: Good public speaking, effective listening, clear direct responses.
• Math Ability: Perform accurate calculations, identify and correct errors.
• Reasoning Ability: Identify problems, gather data, evaluate alternatives, take action under pressure.
• Personal
  
  Skills:
  
  Excellent communication with customers, co‑workers and management; establish goals, budget time, prioritize objectives.
• Physical Demands: Frequent standing, walking, sitting, use of hands; occasional climbing, balancing, stooping, kneeling, crouching, crawling; may lift up to 60 lbs; requires close, distance, peripheral vision, depth perception, and focus adjustment.

Part‑time