Mortgage Processing Supervisor; Hybrid

Responsibilities

• Sets up and maintains new and existing accounts, including, deed recording and tracking, scanning of closed loan packages and setting up permanent file.
• Processes payments on accounts, loan payoffs and adjustments.
• Records account data and disbursement of funds to investors.
• Receives hazard insurance declarations and insurance, PMI, and property tax bills. Disburses insurance premiums, PMI and property tax payments as scheduled.
• Assists with forced placed insurance and escrow disbursements as requested.
  
  Assures that all member files are complete and in compliance with regulatory agencies and internal policies and investor guidelines.
• Responsible for auditing closed loan files for completeness and accuracy.
• Addresses and resolves errors or issues identified during the post-closing audit and keeps management informed of any loan that could impact the salability or compliance.
• Assists in clearing any items with investor or internal audits.
• Scans all trailing documents and ensures files are imaged and filed accordingly.
• Reconciles all trailing documents reports with sub-servicer.
• Keeps members informed of credit union policies and procedures.
• Promptly and courteously addresses or escalates requests and issues, ensuring the credit union’s professional reputation is upheld.
• Keeps management informed of area activities and of any significant problems.
• Ensures the highest levels of service to internal team members and members with any post-closing matters.
• Has a strong bias for action, bold thinking, and the ability to manage the complexities brought about by rapid change.
• Ensures the highest levels of member loyalty in alignment with our purpose and values.
• Identifies efficiencies, participates in vendor sales presentations, and project implementations, makes recommendations to improve department processes.
• Adheres to all applicable Federal and State laws and regulations governing the Credit Union.
• Performs other job-related duties as assigned.
• Promotes and establishes strong, positive and productive working relationships within the organization through commitment to the company’s purpose, mission and core values.

Education

Required

High School

Experience

Required

Preferred

• Computer proficiency with MS Office, including Word, Excel and PowerPoint, Internet, and Email. Experience using Encompass, Symitar and Black Knight systems preferred.

Required

• Team Player
  :
  Works well as a member of a group
• Detail Oriented
  :
  Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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