Clinical Support Associate - LPN or MA

Clinical Support Associate

At Pandya Medical Center, we believe in going above and beyond for every patient. Our team members are dedicated professionals who truly care about making a difference. We listen, understand, and treasure each personal story shared by our patients. Our commitment extends beyond our clinic walls, with active involvement in community health fairs and volunteering initiatives. We are a highly reputed primary care medical practice in North Atlanta, offering strong growth opportunities and robust benefits for our employees.

Be a part of our dynamic team and take your career to the next level with Pandya Medical Center!

Join the Pandya Medical Center team as a Clinical Support Associate in our Business office.

• Ability to work independently
• Excellent communication skills with team members and patients
• Collaborates with office manager, clinical supervisor and lead medical assistant
• Helps patients by providing information, services, and assistance
• Ensures all job related training is followed and appropriate sign offs accomplished
• Attends huddle to obtain important notes for upcoming day
• Review patient cases for providers and nurses out of office
• Responds to clinical concerns for patients after appropriate consultation with providers or clinical supervisor
• Identifies patients that need in-office or telemedicine visits and makes prompt appointments for patients
• Available for phone triage per clinic
• Obtain medical records from hospital portals and upload them into patient charts with correct labeling
• Assists with prior authorizations
• Assists with clinical questions from administrative staff i.e.: lab orders, determining medical necessity for patients arriving late to appointment
• Assist with prescription phone voicemail line
• Post normal results and send note to patient portal
• Close out consult letters after correct labeling (ex: cardiology consult note or pulmonology consult note)
• Review diagnostics with correct labeling (ex: diagnostic mammogram or bone density)
• Counsels patients by transmitting physician’s orders and questions about treatment
• Updates job knowledge by participating in educational opportunities and reading professional publications
• Miscellaneous tasks could include: assisting with orientation/training, performing other duties and tasks as assigned by providers/managers, traveling to other locations

• Knowledge of medical office management systems and procedures
• Excellent time management skills and ability to multitask and prioritize work
• Excellent written and verbal communication skills