Care Navigator; Medical Assistant), Duluth Office

Job Title:

Care Navigator (Bilingual Medical Assistant), Duluth Office

Reports to:

Practice Manager Position Summary

Join Ascend Medical as a Medical Assistant-
- Care Navigator and make a meaningful impact in our Duluth office. This role is a cornerstone of our patient-centered approach, providing essential support to primary care providers and patients. You’ll excel in administrative tasks, coordinate seamless care, and foster connections that ensure patients feel valued and supported throughout their health journey. At Ascend, your work directly shapes the future of holistic healthcare, blending compassion, efficiency, and innovation to make a real difference in the lives of those we serve.

Ascend Medical, founded in 2021, has a mission to elevate body, mind and soul. Our advanced primary care clinically integrates behavioral, metabolic and lifestyle aspects of health to keep you well physically, mentally and emotionally. Ascend started as a convenient, hybrid delivery model spanning digital and at home modalities, meeting patients where they are: at home, at work or anywhere else.

We have since evolved and now partner with traditional primary care providers to augment their offering, allowing patients to experience Ascend through brick‑and‑mortar, digital and at‑home channels.

Unlike your typical healthcare system, Ascend is designed to innovate. Innovation starts with a culture that is excited to reimagine healthcare and is not afraid to disrupt. We try to avoid any micro‑management of employees but rather embrace a core set of values that empower our team‑members to make smart decisions:

• Patients before Profits
• Empathy before Expedience
• Progress before Stagnation
• Team before Individual
• Safety before Everything

At Ascend Medical, you’ll be part of a team of caring and innovative professionals who are forging a new path in healthcare – one that is patient‑centered, affordable, and highly convenient. Ascend boasts the highest patient satisfaction scores in the industry (net promoter score consistently above 95) and we excel in delighting patients.

We offer a competitive benefits package to our employees:

• Medical, dental, vision, life insurance available on your first day
• 401k w/ Match
• Generous PTO, paid parental leave, company holidays
• Supportive, innovative culture

• Book appointments, triage patients, and records patient interview, history & chief complaints utilizing Ascend’s EMR, Athena.
• Facilitate in‑office and virtual consultations by pre‑visit chart review or planning, ensuring all equipment is operable prior to appointment, clean and sterilize equipment as needed, orient patients to the practice technology, facilitate communication between provider and patient as needed, and participate in assessments by utilizing scopes and other equipment for the purposes of the encounter.
• Prepare patients for examinations and perform/set up referrals for routine screening tests; assists physician with exams; explain treatment procedures and physicians' instructions to patient.
• Prepare and administer medications under physician supervision; change dressings, apply bandages, remove sutures and other first aid procedures; use CPR skills when necessary.
• Internal/referral for phlebotomy and collection of other lab specimens; perform basic lab tests.
• Maintain supplies, equipment; stock and sterilize instruments; practice HIPAA & OSHA compliance and safety standards; perform accurate, legal, and ethical documentation always.
• Process patient phone messages, online messages, follow up calls, and route them to other team members as appropriate; call/secure messaging with patients to obtain and relay pertinent information for the physician.
• Complete administrative tasks such as verification of insurances, payment collections, and appointment confirmations.
• Foster relationships within the community to build and promote Ascend’s brand footprint, product, and services.
• Work events, such as flu clinics and physicals with high patient volume.
• Conduct business in a service‑oriented manner that is attentive, cooperative, sensitive, respectful, and kind with dealing with…