Lead Medical Scheduler

About Us

At Pandya Medical Center, we believe in going above and beyond for every patient. Our team members are dedicated professionals who truly care about making a difference. We listen, understand, and treasure each personal story shared by our patients. Our commitment extends beyond our clinic walls, with active involvement in community health fairs and volunteering initiatives. We are a highly reputed medical practice in North Atlanta, offering strong growth opportunities and robust benefits for our employees.

Be a part of our dynamic team and take your career to the next level with Pandya Medical Center.

We are seeking a dedicated Scheduling Lead to manage the daily operations of our scheduling department. This role is responsible for executing all core scheduling tasks while also providing leadership and support to a team of schedulers. The Scheduling Lead plays a critical role in ensuring patient appointments are scheduled accurately and efficiently, contributing to a seamless patient experience. If you are organized, proactive, and committed to delivering high-quality patient care, this is an excellent opportunity to lead within a dynamic and growing medical practice.

• Supervise, support, and assign duties to the scheduling team.
• Ensure accuracy and consistency in daily provider schedules across all PMC locations.
• Handle escalated patient inquiries via phone, portal, or email with professionalism and empathy.
• Assist with hiring, onboarding, and ongoing training of scheduling staff.
• Monitor team performance and provide coaching, feedback, and performance evaluations.
• Communicate protocol and procedural updates across departments.
• Act as the primary point of contact for scheduling-related issues, including coordination with IT and phone vendors during service disruptions.
• Prepare and analyze scheduling reports to assist in staffing and operational decisions.
• Enforce attendance policies and approve time-off requests.
• Travel to other office locations as needed.

• Ideal candidates will have 1–3 years of experience leading or supervising a medical scheduling team. Strong customer service background required.
• High School Diploma or equivalent (required).
• Strong communication and leadership abilities.
• Proficient in Google Suite (Docs and Sheets).
• Experience with Athena Health EHR is preferred or other similar EHR systems such as Epic, or eClinical
  
  Works.
• Ability to manage multiple tasks in a fast-paced environment.
• Calm, compassionate, and solution-focused under pressure.
• Knowledge of HIPAA compliance and patient confidentiality practices.
• Excellent problem solving, leadership, and customer service skills.

• Full-time | In Office | Monday to Friday

• Health insurance
• Dental and Vision plans
• Supplemental insurance plans
• 401K match plan with up to 4% by Pandya Medical Center