Atlassian Technical Advisory Manager; TAM

Atlassian Technical Advisory Manager (TAM)

Join Verinext, a technology company that's not just keeping up with the future but actively shaping it. At Verinext, we firmly believe that work should be as enjoyable as it is rewarding. You'll be stepping into an environment that thrives on innovation and fun. Our team‑oriented culture isn't just a buzzword; it's a cornerstone of our success. We're incredibly proud to have been recognized as a "Best Place to Work" by the Philadelphia Business Journal for 10 consecutive years.

• Partner with clients to align Atlassian tool usage with organizational objectives
• Develop and maintain a strategic backlog of improvements, roadmap initiatives, and optimization opportunities
• Provide executive‑level reporting and recommendations to drive ROI and efficiency

• Serve as the primary subject matter expert across Jira Software, Jira Service Management, Confluence, and Atlassian Marketplace apps
• Evaluate and recommend new features, apps, and integrations aligned with client goals
• Stay current with Atlassian product updates, feature releases, and governance best practices

• Identify inefficiencies and process gaps within existing Atlassian environments
• Design scalable configurations, workflows, and permission schemes to improve performance and maintainability
• Establish governance and standards that ensure consistency and risk reduction across teams

• Work directly with executives, team leads, and administrators to translate business needs into technical and process solutions
• Attend key meetings, prepare presentations, and assist in change management and communication planning

• Guide clients in app evaluation, licensing optimization, and vendor management decisions
• Support demos, proofs of concept, and integration initiatives

• 5+ years of experience working with Atlassian tools (Jira, Confluence, Service Management, etc.)
• Demonstrated experience in Atlassian solution design, administration, or consulting
• Strong understanding of Agile, ITSM, and Dev Ops frameworks
• Excellent communication, presentation, and client relationship skills
• Proven ability to lead workshops and stakeholder discussions

• Atlassian certifications (ACP, ACP-Cloud, Jira Administration, etc.)
• Experience with large‑scale Atlassian Cloud and/or Data Center migrations
• Familiarity with scripting, automation, or integration tools (e.g., Script Runner, Automation for Jira, REST APIs)
• Background in management consulting, solution architecture, or program management