Field IT Support Engineer – Back fill; Temporary

Field IT Support Engineer – Back fill (Temporary)

Job Title: Field IT Support Engineer – Back fill (Temporary)

Duration: Temporary / Contract

Job Summary:

The Field IT Support Engineer (Backfill) will provide temporary onsite technical support to ensure uninterrupted IT operations during the absence of the primary support engineer. This role involves troubleshooting hardware/software issues, handling user requests, and maintaining IT infrastructure.

Basic knowledge of network devices including switches, routers, and wireless access points (preferably Cisco, Riverbed).

Understanding of VLAN configurations
, including assigning switch ports to specific VLANs.

Ability to patch phone ports to network switches as required.

Basic troubleshooting of Avaya VoIP phones
, including simple configuration checks.

Troubleshoot fiber link issues between switches
; identify visible errors and clearly communicate findings to remote support teams.

Ability to troubleshoot and replace network switch chassis blades when necessary.

Key Responsibilities:

• Provide onsite L1/L2 IT support for all users during primary engineer’s absence.
• Troubleshoot and resolve issues related to desktops, laptops, printers, network connectivity, and mobile devices.
• Support M365, Outlook, Teams, One Drive, and user account management.
• Handle Azure AD–related tasks: password resets, access issues, group assignments.
• Manage ticketing activities using Service Now (incident, service requests).
• Perform basic network checks (LAN/Wi‑Fi, switches, IP configurations).
• Support audio‑video (AV) systems, conference rooms, and meeting setups.
• Provide VIP support for senior leadership.
• Handle printer, scanner, and industrial scanner troubleshooting.
• Assist with system updates, installations, and replacement of faulty hardware.
• Ensure documentation and daily reporting of issues handled.

Required Skills:

• L1/L2 IT support experience (1–3 years preferred)
• Strong knowledge of Windows OS, M365, and basic networking
• Hands‑on experience with Service Now or similar ticketing tools
• Hardware troubleshooting expertise (laptops, desktops, printers)
• Good communication and customer‑service skills
• Ability to work independently onsite

Nice to Have:

• Experience in AV support
• Knowledge of ITIL process
• Prior field support or desktop support experience

Seniority Level: Associate

Employment Type: Temporary

Job Function: Information Technology