More jobs:
Network Specialist
Job in
Duluth, Gwinnett County, Georgia, 30155, USA
Listed on 2025-12-27
Listing for:
StellarMettle Placements
Full Time
position Listed on 2025-12-27
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
We are seeking a Network Specialist who will be primarily responsible for manning the phone queue, projecting a professional company image through phone interaction, managing tickets in the Incident Management System, and troubleshooting technical requests related to networking issues.
RESPONSIBILITIES- Provide technical support to troubleshoot customer issues
- Ability to coordinate with upstream provider regarding issues, status, changes
- Awareness of when to send customer communication based on impact to customer
- Identify patterns that could potentially lead to issues and elevate or resolve as needed
- Accountable for status of created tickets, follow through, resolution, and closure
- Create tickets in the Incident Management System (IMS) application for all incoming requests and escalate issues according to priority and type
- One or more years of IT experience in a customer focused role
- Knowledge of a broad array of systems and software troubleshooting is preferred
- Familiarity with the fundamentals of networking, which includes routing and switching technologies, and Domain Name Services (DNS).
Please Apply, if interested!
#J-18808-LjbffrTo View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×