IT Assistant Manager

About Hyundai GLOVIS America Inc.

GLOVIS America, Inc. is a third‑party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. We exceed standards by providing quality service to our customers and vendors in the automotive, freight forwarding, parts distribution, used car, and fuel industries, leveraging the latest information systems and advanced technologies.

$86,000 – $96,000 per year (subject to compensation study upon candidate selection).

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Health Care & Dependent Care Flexible Spending Accounts (FSA)
• Basic Life and AD&D as well as Short‑Term & Long‑Term Disability
• Paid Vacation, Holidays, and Sick leave
• Pet Insurance
• Hospital and Critical Illness Insurance
• Wellness Program and Gym Reimbursement*
• 401(k) with Generous Matching
• Referral Bonuses*
• Auto Allowance*
• Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
• Discretionary Bonuses*
• Tuition Reimbursement*
• Benefits may vary by location. All benefits pursuant to Company policy.

• Serve as the primary point of contact for subsidiary‑related IT support inquiries and issues.
• Manage and support various SaaS applications, including configuration, troubleshooting, and user assistance.
• Define the scope of business requirements, determine approach, and produce specifications.
• Monitor and enforce IT security policies to protect organizational data and systems.
• Lead the IT support/helpdesk team to deliver efficient, user‑centric support for all employees.
• Manage vendors and service providers for hardware, software, and services.
• Analyze existing business processes and systems to identify areas for optimization and automation.
• Coordinate with internal teams to address needs and align support with business objectives.
• Effectively interact with external parties – customers and vendors.
• Provide training and support to end users on new software and solutions.
• Create and maintain comprehensive documentation for subsidiary procedures.

• Demonstrable expertise in programming, software installation and configuration (e.g., Java, JavaScript, C#, Oracle, Postgre
  
  SQL).
• Strong knowledge of business process modeling, requirements gathering, and stakeholder management.
• Strong problem‑solving, analytical, and communication skills.
• Familiarity with database design and management.
• Excellent written and verbal communication skills: must effectively convey and document designs and processes.

• Bachelor’s Degree Required
• Master’s Degree Preferred
• 6–9 Years of Direct Experience in Information Technology Required
• 7–11 Years Direct Experience Preferred
• 1–3 Years of Supervisory Experience Required
• 4–7 Years of Supervisory Experience Preferred

• Ability to sit in front of a desk and/or computer for long periods.
• Repetitive use of hand/grasping product, writing, and typing.
• Lift up to 20 lbs.
• Carry up to 20 lbs.
• Stand/walk occasionally.

• Typical office environment with low‑level noise exposure.
• This position is located in the Duluth, GA office.
• Communication with employees and field partners will be primarily conducted via phone and email.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.