IT Assistant Manager

Glovis America - 3235 Satellite Blvd, 3235 Satellite Blvd, Duluth, Georgia, United States of America

Posted Friday, October 31, 2025 at 10:00 AM

GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries.

We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.

We are seeking a seasoned IT Assistant Manager to oversee the management of IT applications, administer SaaS platforms, maintenance of infrastructure systems, and provide comprehensive support to subsidiaries. This role also spearhead the analysis of business process, define requirements, and serve as a strategic liaison between business stakeholders, internal teams, technical staff, and external vendors.

• Serve as the primary point of contact for subsidiary-related IT support inquiries and issues
• Manage and provide support for various SaaS applications utilized by the company, including configuration, troubleshooting, and user assistance
• Define the scope of a business requirement, decide the approach and produce the specification
• Monitor and enforce IT security policies to protect organizational data and systems
• Lead the IT support/helpdesk team to deliver efficient, user-centric support for all employees
• Manage vendors and service providers for hardware, software, and services
• Analyze existing business processes and systems to identify areas for optimization and automation
• Coordinate with internal teams to address needs and align support with business objectives
• Effectively interact/interface with external parties – customers and vendors
• Provide training and support to end users on new software and solutions
• Create and maintain comprehensive documentation for subsidiary procedures

$86,000 - $96,000 per year (Subject to Compensation Study Upon Candidate Selection)

• Medical Insurance
• Vision Insurance
• Health Care & Dependent Care Flexible Spending Accounts (FSA)
• Basic Life and AD&D as well as Short-Term & Long-Term Disability
• Paid Vacation, Holidays, and Sick leave
• Pet Insurance
• Hospital and Critical Illness Insurance
• Wellness Program and Gym Reimbursement*
• 401(k) with Generous Matching
• Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
• Discretionary Bonuses*
• Tuition Reimbursement*

* Benefits may vary by location. All benefits pursuant to Company policy

• Demonstrable expertise in various technical areas, including programming, software installation and configuration required
• Strong knowledge of business process modeling, requirements gathering, and stakeholder management required
• Strong problem-solving, analytical, and communication skills required
• Good written and verbal communication skills: must be able to effectively convey and document designs and processes required

• Bachelors Degree Required
  • Master's Degree Preferred
• 6 - 9 Years of Direct Experience in Information Technology Required
  • 7 - 11 Years of Direct Experience Preferred
• 1 - 3 Years of Supervisory Experience Required
  • 4 - 7 Years of Supervisory Experience Preferred

• Ability to sit in front of a desk and/or in front of the computer for long periods
• Repetitive use of hand/grasping product, writing, and typing
• Lift up to 20lbs
• Carry up to 20lbs
• Stand/walk

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Typical office environment with low-level noise exposure
• This position is located in the Duluth, GA office
• Communication with employees and field partners will be primarily conducted via phone and email.

The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.

Glovis America - 3235 Satellite Blvd, 3235 Satellite Blvd, Duluth, Georgia, United States of America