Vice President, Infrastructure & Operations

Join Our Team In 2025, USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row, and Newsweek named Primerica one of America’s Greatest Workplaces for Diversity for the second consecutive year. In 2024, the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year, and Forbes recognized Primerica as one of America’s Best Employers for Women for the fifth year in a row.

In addition, for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine. Primerica is a great place to work! Join our team to experience what it’s like to work at “one of the best places to work in the metro Atlanta”.About this Position Primerica is seeking an experienced and technical Vice President of Infrastructure & Operations to lead the strategy, engineering, delivery, and ongoing operation of the company's infrastructure platforms and technology services.

This role is responsible for enterprise hosting, cloud services, storage, networking, telecommunications, end-user computing, messaging and collaboration platforms, workplace technology services, disaster recovery, and infrastructure operations. The Vice President will ensure technology services are secure, resilient, scalable, and cost-effective while supporting business growth, operational excellence, and technology modernization initiatives.

This position is based at Primerica's Duluth, Georgia headquarters and follows a hybrid work model, with an expectation of onsite presence approximately 2-3 days per week. Applicants must be authorized to work in the United States without current or future employer sponsorship.

The salary range for this role is $195,000 - $230,000.Responsibilities & Qualifications Develop and execute an enterprise infrastructure and operations strategy aligned with business objectives, technology modernization efforts, and long-term architectural direction.

Lead the design, delivery, and operation of highly available infrastructure services, including compute, storage, virtualization, cloud, network, and telecommunications platforms.

Oversee end-user computing and workplace technology services, including endpoint management, desktop engineering, mobility, service desk, and employee productivity solutions.

Direct enterprise messaging, collaboration, and communication platforms, ensuring secure, reliable, and highly available services for employees and field representatives.

Lead 24x7 infrastructure operations, including service delivery, incident management, problem management, monitoring, operational readiness, and continuous service improvement.

Drive automation, operational efficiency, and service management maturity through ITSM best practices and process optimization.

Establish infrastructure capacity planning, performance management, and technology lifecycle strategies to ensure scalability, reliability, and operational resilience.

Partner with Information Security, Risk, and Compliance teams to ensure infrastructure platforms meet security, regulatory, and resiliency requirements.

Lead disaster recovery and business continuity planning, testing, and execution to minimize operational risk and downtime.

Manage infrastructure financial planning, budgets, vendor relationships, contract negotiations, and strategic technology partnerships.

Build and develop high-performing technology teams while fostering accountability, collaboration, innovation, and continuous improvement.

Collaborate with business and technology leaders to identify infrastructure needs and deliver technology solutions that improve productivity, efficiency, and customer outcomes.

Essential

Skills & Experience:

Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent industry experience.
10+ years of progressive infrastructure leadership experience, including 5+ years in a senior leadership role.

Deep experience leading enterprise infrastructure organizations across hosting, cloud, networking, telecommunications, end-user computing, messaging, collaboration, workplace technology, and disaster recovery disciplines.

Expertise in enterprise infrastructure technologies including Windows and Linux platforms, IBM Power Systems, virtualization technologies, x86 server environments, cloud platforms (AWS and Azure), enterprise storage, networking, identity services, messaging systems, and collaboration platforms.

Strong understanding of ITIL/ITSM service management practices, operational governance,…