Service Engineer

Description

About WEG Electric Corp.

WEG Electric Corp. is the largest industrial electric motor manufacturer in the Americas and one of the world's largest electric motor manufacturers, producing more than 21 million units annually. Founded in 1961, WEG Electric Corp. operates mainly in the capital goods sector and has five main businesses:
Motors, Energy, Automation, Coatings, and Transmission & Distribution, providing global solutions for electric motors, variable frequency drives, soft starters, controls, panels, transformers, and generators. The US corporate office is in Duluth, GA, with manufacturing units in Minnesota, Indiana, and Missouri, and over 30,000 employees worldwide.

About the role:

WEG Electric Corp. has an exciting opportunity for a Service Engineer to join our team in Duluth, GA.

The Service Engineer provides technical support for WEG products by assisting customers, distributors, service centers, and internal teams with product applications, troubleshooting, warranty claims, and repair recommendations. This role serves as a key technical resource, responding to customer inquiries via phone and email while supporting warranty administration and coordination with third-party service providers.

This position suits professionals with technical support or industrial experience who want to further develop their expertise in electric motors, industrial applications, and customer-focused technical support. Working closely with experienced engineers and cross-functional teams, the Service Engineer builds product knowledge while contributing to customer satisfaction and operational excellence.

Primary Responsibilities:

• Provide technical support to customers and end users via phone and email.
• Troubleshoot product and application issues and recommend appropriate solutions.
• Receive, review, and process warranty claims.
• Analyze warranty claim information and request additional details when required.
• Communicate technical and quality-related issues with internal departments, including Engineering, Quality, Sales, and Operations.
• Serve as a technical resource for both internal and external customers.
• Issue warranty credits and coordinate claim resolution with customers and service providers.
• Prepare return authorizations (RGAs) and factory bill-back documentation as needed.
• Track product failures and warranty trends to support quality improvement initiatives.
• Develop warranty and service-related reports for management.
• Recommend replacement parts and repair options to customers.
• Coordinate third-party service support when required.
• Maintain warranty repair logs and accurate customer records.
• Collaborate with team members to share technical knowledge and support departmental objectives.
• Perform other duties and special projects as assigned.

Education:

• Associate's degree and at least 1 year of relevant electrical/mechanical experience required.

Experience & Knowledge:

• At least 1 year of experience in a technical support, service engineering, warranty, or related customer support role.
• Strong knowledge of electric motors and motor applications.
• Working knowledge of industrial and manufacturing environments.
• Ability to read and interpret technical drawings, schematics, specifications, and product documentation.
• Understanding of troubleshooting methodologies and technical problem-solving.
• Knowledge of warranty processes and product support practices preferred.
• Familiarity with Microsoft Office applications and business systems.

We offer a pleasant work environment, competitive compensation, and a full benefits package.

Must be authorized to work in the United States.

WEG Electric Corp. does not offer visa sponsorship for this role.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran status, or other protected status.

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