Assistant Branch Manager

Description

Assists the Branch Manager and/or Retail Market Leader in administering and directing employee coaching, sales/business development, marketing, and operations of the branch. Serves as a foundation of building customer loyalty and growing and retaining customer relationships at Georgia Banking Company.

• Manage, Coach, and Develop Branch staff on sales goals, service expectations, operational soundness, and all other aspects of the branch.
• Partners with manager in on-the-job training with cash recycler and core banking system.
• Supervise and sustains operational soundness within the Branch by establishing staffing schedules, performing audits, evaluating performance, and maintaining compliance.
• Ability to interact confidently with clients, and ability to identify, evaluate, and resolve client financial needs.
• Support sales promotion activities including promotional campaigns, marketing events, after hours and community service events.
• Assists with recruiting of the branch team with the support of the Branch Manager/Retail Market Leader.
• Ensuring the branch is adhering to the GBC Employee Service Standards and provide service excellence by going beyond the customer’s expectations, both internally and externally.
• Maintain knowledge of the Bank’s services and solutions to ensure the Employee Service Standards are met consistently.
• Accountable for performance of branch sales goals - while working with staff and branch manager to achieve individual goals.
• Perform regular audits of vault and cash recycler.
• Serve as backup to vault teller as needed.
• Support other branches locations as needed.
• Manage branch security, safety, and compliance.
• Represents GBC to the community through excellent customer relations.
• Assists with customer complaints and acts upon them in a timely manner by knowing the bank’s policies and procedures.
• Responsible for the cleanliness of the bank as well as its presentation

• 4+ years of recent Customer Service Experience in retail branch banking.
• 1+ years in a leadership role, with proven success, preferred.
• Bachelor’s degree preferred, or equivalent experience.

• Proven customer service skills and the ability to resolve problems quickly and efficiently.
• On the spot decision making skills.
• Must have strong leadership skills that can inspire and be able to mentor a group of people.
• Proven track record of effective management and sales driven.
• Excellent oral and written communication skills (clear, concise, correct).
• Attentive to deadlines and detail.
• Ability to demonstrate initiative and ownership.
• Detail oriented and well organized.
• Provide warm, friendly, and welcoming atmosphere for both customers and employees
• Computer proficiency (word, excel, etc.)

AAP/EEO Statement: Equal Opportunity/Affirmative Action Employer Veterans/Disabled.