Service Manager

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At Tesla, our Service Managers are the front-line leaders of our service operation. They act as brand ambassadors, delivering an exceptional experience to customers, managing day-to-day operations, and proactively developing team members to reach their full potential. We hire leaders who want to run a service business and be part of our mission to accelerate the world’s transition to sustainable energy.

Our Service Managers consistently deliver excellent results across all aspects of the business: customer satisfaction, people leadership, operations, and financials. To succeed at Tesla, you must be energetic, highly organized, thrive on smart work, and have a passion for true leadership and our brand.

• Exceed customer expectations, monitor service trends, and develop standards and processes to elevate the overall service experience
• Lead by example, prioritize team success, and actively engage in team growth and development, providing regular feedback and mentoring
• Understand and improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operations
• Grasp business metrics, lead daily operations to achieve specific goals in productivity, quality, cost, and revenue/margin where applicable
• Embrace change, excel in high‑pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands‑on problem solving and a customer‑service mindset
• Act in the best interest of Tesla, advocate for customers and team success, and demonstrate a passion for Tesla's mission, people, and customers

• Bachelor’s Degree or equivalent experience
• Prior leadership experience in a service-focused industry; automotive expertise is not required
• Experience leading teams and managing a diverse group of roles and responsibilities
• Strong and proven experience leading field, technical repair, or manufacturing teams in a fast‑paced, technology‑driven environment with strong customer‑facing responsibilities
• Experience running complex processes using Lean or other techniques
• Valid driver’s license required

• Aetna PPO and HSA plans – 2 medical plan options with $0 payroll deduction
• Family‑building, fertility, adoption, and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both with $0 paycheck contribution options
• Company Paid HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short‑term and long‑term disability insurance
• Employee Assistance Program
• Sick and Vacation time (flex time for salary positions), and Paid Holidays
• Backup childcare and parenting support resources
• Voluntary benefits: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Mid‑Senior level

Full‑time

Other

Motor Vehicle Manufacturing, Renewable Energy, Semiconductor Manufacturing, and Utilities