VP of Deposit Operations; Hybrid

Responsibilities

• Develops and communicates the strategic vision for deposit operations, ensuring alignment with the credit union’s mission and goals while leading both long and short-term planning to achieve optimal performance, growth, and member satisfaction.
• Oversees all aspects of deposit operations, including deposit accounts, account origination systems, ITMs, remote deposit channels, mailroom/courier functions, and specialty accounts (business, fiduciary, IRAs), ensuring effective execution.
• Sets, approves, and monitors departmental objectives, KPIs, and performance metrics for all direct and indirect reports within deposit operations, ensuring accountability and high performance.
• Serves as a trusted advisor to the executive team on all matters related to deposit operations, and prepares and presents departmental performance reports, KPIs, and strategic recommendations to executive leadership and the Board as required.
• Drives process improvement and change management initiatives to enhance service delivery, reduce risk, streamline workflows, and support organizational innovation, including approval of major operational enhancements, technology investments, and product launches.
• Ensures robust quality control, risk management, and audit readiness across all operational areas, leading the resolution of audit findings and the implementation of regulatory updates in partnership with compliance and risk management teams.
• Oversees the development, implementation, and continuous improvement of policies, procedures, and controls to ensure operational efficiency and regulatory compliance, maintaining expert-level knowledge of applicable laws, regulations, and industry standards.
• Partners with executive leadership, IS, compliance, marketing, and retail to deliver integrated solutions, advance organizational initiatives, and address escalated issues to enhance the member experience.
• Develops and sustains high-performing teams by executing effective recruitment strategies, comprehensive training programs, ongoing coaching, and fostering professional growth, while overseeing personnel management activities such as job assignments, staff development, performance evaluations, compensation reviews, promotions, and internal transfers.
• Leads the development, management, and oversight of departmental budgets and forecasts, ensuring responsible allocation of resources and achievement of financial targets.
• Champions a culture of accountability, innovation, and continuous improvement by modeling core values, communicating organizational vision and priorities, and promoting best practices and adoption of new technologies.
• Leads enterprise-level risk management and regulatory compliance strategies related to deposit operations, including oversight of audit responses and regulatory examinations, and ensures the organization is proactive in adapting to industry changes.
• Represents the credit union in industry forums, with regulatory agencies, and in managing key vendors and partner relationships.
• Promotes and establishes strong, positive, and productive working relationships throughout the organization.

• Excellent verbal and written communication skills; adept at building productive relationships and influencing across all organizational levels.
• Demonstrates strong supervisory and leadership abilities by consistently motivating and developing teams to achieve high performance. Effectively sets clear goals, monitors progress, and holds both self and others accountable for delivering results.
• Skilled in managing multiple priorities, meeting deadlines, and coordinating activities with other departments, consistently demonstrating accuracy and attention to detail.
• Strategic thinker who anticipates industry trends, translates strategy into actionable initiatives, and drives growth and operational excellence.
• Resilient and adaptable leader, effective in communicating with diverse audiences and leading change initiatives.

This job description is intended to provide a general overview of the essential duties, responsibilities, requirements, and working conditions associated with the…