Area Supervisor

Join to apply for the Area Supervisor role at Ross Stores, Inc.

Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores, and a strong track record of success and growth. We provide customers with high‑quality brands and on‑trend merchandise at extraordinary savings while delivering a fun and exciting treasure‑hunt experience.

Our Values

We value people, commitment to diversity, and community impact. Our winning team pursues excellence while learning and evolving.

As Part Of Our Team, You Will Experience

• Success:
  Our winning team pursues excellence while learning and evolving.
• Career growth:
  We develop industry‑leading talent because Ross grows when our people grow.
• Teamwork:
  We work together to solve hard problems and find the right solutions.
• Commitment to Diversity, Equality & Inclusion, and community:
  We celebrate backgrounds, identities, and ideas that make us stronger.

General Purpose

The Area Supervisor is a member of Store Leadership responsible for a specific store area and overall store operations when functioning as Manager on Duty. Duties include opening/closing the store, supervising associates, maintaining a friendly, easy‑to‑shop environment, ensuring proper merchandise presentation and a clean work area, and executing company operational processes.

Essential Functions Maintaining Safe & Secure Environments

• Practice safe behaviors and prioritize safety in all actions.
• Maintain high awareness on the sales floor; correct or report unsafe conditions.
• Secure building entrance/exit, EAS devices, cash office, armored car pick‑ups, and register area.
• Clear clutter and maintain safe egress to emergency exits.
• Ensure customer safety, accident prevention/reporting, and emergency procedures.
• Test fire alarms as scheduled and respond to after‑hours alarms when requested.

Customer Service

• Treat all customers, associates, and leaders with respect.
• Demonstrate courtesy, friendliness, and professionalism at all times.
• Recognize associates using company recognition programs.

Personal and Store Brand

• Represent and support the company brand at all times.
• Maintain professional appearance per dress code; ensure all associates do the same.
• Keep all store areas clean, well‑maintained, and merchandised to standard.
• Responsible for daily trash removal.

General Merchandising

• Ensure recovery, sizing, and markdowns meet company standards.
• Receive merchandise truck as needed and process items with urgency.
• Handle non‑merchandise inbound deliveries.
• Maintain cleanliness and organization of stockrooms.
• Assist in delivering and placing merchandise on the sales floor.
• Secure and process back‑stock per company policy.
• Clean and organize inventory and signage.
• Manage floor moves and signings, including promotional displays.

Loss Prevention

• Comply with Loss Prevention Awareness Program; maintain customer service presence on floor.
• Demonstrate integrity and protect confidential information, cash, and merchandise.
• Maintain Public View Monitor (PVM) and perform “Code 50” package inspections.
• Execute company best practices to minimize steps and touchpoints.

Front End Supervision and Operations

• Ensure associates execute front‑end procedures to company standards.
• Maintain pace, energy, and presence to expedite customer wait times.
• Train and coach associates on cash registers, shortage control, and front‑end procedures.
• Control associate break schedules for backups, lunches, and breaks.
• Ensure all equipment and supplies are functioning and stocked.
• Expedite go‑backs; ensure they are scanned, security‑tagged, and ticketed.
• Teach “Scan and Bag” best practice to all associates.
• Ensure salability of merchandise on the front‑end, aisle tables, and specialty racks.

Fitting Rooms

• Maintain fitting rooms and ensure garment tags are audited and accounted for.
• Ensure go‑back compliance throughout the day; return all merchandise to floor properly.

Administrative Duties as Assigned by Store Manager

• Conduct cash pulls and bank deposits per policy.
• Handle front‑end control, refund approval, associate purchase approval, and register operations.
• Administer payroll, scheduling, and reporting.
• Perform other duties as assigned by the Store Manager.

Competencies

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