Inside Sales and Operations Manager

What We Do

FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side‑side vehicles, on‑road vehicles with and without off‑road capabilities, off‑road vehicles and trucks, all‑terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ("OEMs"), while others are distributed to consumers through a global dealer and distribution network.

Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq.

Not only do we provide competitive wages, you will also have access to great benefits and employee discounts. But more importantly, it’s a fun environment where we truly enjoy working as a team and bringing great products to our customers!

If this sounds like something you would love to do, and a place you want to be a part of, get in touch with us by submitting your application. We look forward to hearing from you!

The Inside Sales and Operations Manager plays a critical role in accelerating revenue growth by converting high‑quality marketing and sales leads into new vehicle sales for a fast‑moving, premium performance brand. This role serves as the central hub between Marketing, Field Sales, Dealers, and Senior Leadership—driving alignment, maximizing pipeline productivity, and ensuring a seamless online‑to‑offline customer journey.

In this highly visible and impact‑driven position, you will manage the inside‑sales funnel, elevate the dealer experience, and leverage data to shape decisions, improve processes, and unlock new opportunities. This is an ideal role for a driven, customer‑focused professional who thrives in a high‑energy environment, loves working with exciting products, and is motivated by building scalable, revenue‑generating systems that fuel brand growth.

• Manage the full inside‑sales funnel, from lead capture through qualification, follow‑up, and conversion.
• Drive revenue by converting marketing and sales leads into qualified opportunities and new vehicle sales.
• Partner with dealers to support lead handoff, track progress, remove barriers, and ensure a consistent buyer experience.
• Support onboarding and training of new dealers on systems, processes, tools, and best practices.
• Educate dealers on lead management expectations, product features, and sales tools.
• Report pipeline performance to senior leadership and surface opportunities to improve revenue outcomes.
• Work with Field Sales Managers to align on demand, prioritize top opportunities, and support regional sales goals.
• Serve as a key link with Marketing to align campaigns, messaging, and lead quality.
  Maintain CRM data accuracy, ensuring proper tagging, tracking, and segmentation.
• Analyze lead and sales data to identify trends, conversion gaps, and opportunities for improvement.
• Build and refine dashboards that provide clear visibility into funnel performance and ROI.
• Improve lead management processes—including scoring, routing, and follow‑up cadences—to boost conversion.
• Enhance the online‑to‑offline sales journey by improving the handoff from digital engagement to dealer execution.
• Support forecasting and planning by contributing data‑driven insights and revenue projections.
• Provide product feedback based on customer interactions, dealer input, and market signals.
• Champion consistent, high‑quality customer experience across all digital and live interactions.
• Deliver clear feedback loops to Product, Marketing, and Sales to strengthen performance across teams.
• Lead continuous improvement efforts to increase speed‑to‑lead, follow‑up quality, and overall pipeline productivity.

• Strong understanding of automotive sales channels, including dealer wholesale, retail operations, and OEM–dealer processes.
• Proven experience managing sales funnels, lead…