Inside Sales and Operations Manager

Inside Sales and Operations Manager page is loaded## Inside Sales and Operations Manager locations:
US GA, Duluth time type:
Full time posted on:
Posted Todayjob requisition :
JR111238#
** What We Do
*** FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ("OEMs"), while others are distributed to consumers through a global dealer and distribution network.

Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq.*# #
** Why you should join us
** Not only do we provide competitive wages, you will also have access to great benefits and employee discounts. But more importantly, it’s a fun environment where we truly enjoy working as a team and bringing great products to our customers!

If this sounds like something you would love to do, and a place you want to be a part of, get in touch with us by submitting your application. We look forward to hearing from you!
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* Position Summary:

** The Inside Sales and Operations Manager plays a critical role in accelerating revenue growth by converting high-quality marketing and sales leads into new vehicle sales for a fast-moving, premium performance brand.  This role serves as the central hub between Marketing, Field Sales, Dealers, and Senior Leadership—driving alignment, maximizing pipeline productivity, and ensuring a seamless online-to-offline customer  this highly visible and impact-driven position, you will manage the inside-sales funnel, elevate the dealer experience, and leverage data to shape decisions, improve processes, and unlock new opportunities.  

This is an ideal role for a driven, customer-focused professional who thrives in a high-energy environment, loves working with exciting products, and is motivated by building scalable, revenue-generating systems that fuel brand growth.
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* Position Responsibilities:

*** Manage the full inside-sales funnel, from lead capture through qualification, follow-up, and conversion.
* Drive revenue by converting marketing and sales leads into qualified opportunities and new vehicle sales.
* Partner with dealers to support lead handoff, track progress, remove barriers, and ensure a consistent buyer experience.
* Support onboarding and training of new dealers on systems, processes, tools, and best practices.
* Educate dealers on lead management expectations, product features, and sales tools.
* Report pipeline performance to senior leadership and surface opportunities to improve revenue outcomes.
* Work with Field Sales Managers to align on demand, prioritize top opportunities, and support regional sales goals.
* Serve as a key link with Marketing to align campaigns, messaging, and lead quality.
Maintain CRM data accuracy, ensuring proper tagging, tracking, and segmentation.
* Analyze lead and sales data to identify trends, conversion gaps, and opportunities for improvement.
* Build and refine dashboards that provide clear visibility into funnel performance and ROI.
* Improve lead management processes—including scoring, routing, and follow-up cadences—to boost conversion.
* Enhance the online-to-offline sales journey by improving the handoff from digital engagement to dealer execution.
* Support forecasting and planning by contributing data-driven insights and revenue projections.
* Provide product feedback based on customer interactions, dealer input, and market signals.
* Champion consistent, high-quality customer experience across all digital and live interactions.
* Deliver clear feedback loops to Product, Marketing, and Sales to strengthen performance across teams.
* Lead continuous improvement efforts to increase speed-to-lead, follow-up quality, and overall…