Reservations Sales Agent

The Windsor Court seeks a Reservation Sales Agent to join our team. The ideal candidate will handle reservations in a friendly and efficient manner and quote available rates to maximize room revenue and average rates according to luxury standards. The Reservation Sales Agent will handle upwards of 75+ incoming calls per day and pursue sales opportunities to sustain the inbound sales program.

• Handle incoming calls and inquiries with a dedication to customer service excellence
• Quote available rates to maximize room revenue and average rate according to luxury standards
• Pursue sales opportunities and capture business leads to sustain the inbound sales program
• Demonstrate a solid understanding of our customers, our products, our competitors, and our industry
• Maintain accurate and up-to-date knowledge of all hotel products, services, pricing, and special promotional offers
• Provide exceptional customer service to all guests and potential guests
• Maintain a positive and professional attitude at all times
• Meet and exceed established sales goals and performance metrics

• High school diploma or equivalent preferred
• Minimum of 1 year of experience in customer service or sales services
• Excellent communication and interpersonal skills
• Ability to handle upwards of 75+ incoming calls per day
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• Proficient in Microsoft Office and reservation systems
• Ability to work a flexible schedule, including evenings, weekends, and holidays