Sales Operations - Inside Sales Supervisor

Job Title:

Inside Sales Supervisor

Job Code:

ISASUP

Department:

Sales

Location:

Duluth, GA

Reports To:

Director of Customer Operations

FLSA Classification:

Exempt

EEOC Classification:

First/Mid-Level Officials and Managers

Salary Grade:

Supervisory Responsibilities:

Yes No

The primary responsibility of the Inside Sales Supervisor is to build and execute Diversi Tech's inside sales strategy while directly managing Inside Sales Specialists and Account Managers. This is a working leadership role that balances department leadership, coaching, and performance management with direct ownership of assigned customer accounts and revenue-generating opportunities. The position is responsible for driving growth, improving customer retention, supporting national account initiatives, executing promotional campaigns, and ensuring disciplined CRM and sales process execution.

• Leads, coaches, develops, and manages the performance of Inside Sales Specialists and Account Managers.
• Establishes department priorities, performance expectations, and sales execution standards.
• Develops and executes inside sales strategies that support revenue growth, customer retention, and opportunity conversion.
• Builds and manages sales pipelines, monitors account activity, and drives follow-through on opportunities.
• Identifies cross-sell, upsell, retention, reactivation, and market expansion opportunities through customer and sales data analysis.
• Coordinates sales promotions, customer campaigns, and National Account initiatives across regions.
• Maintains ownership of assigned customer accounts, including account planning, customer engagement, quotation follow-up, and revenue growth activities.
• Supports Win Backlog Realization (W ) initiatives by coordinating activities, removing barriers, and driving revenue realization.
• Ensures accurate and timely maintenance of customer, opportunity, activity, and account data within CRM systems.
• Collaborates with Sales, Marketing, Product Management, Customer Operations, Pricing, Finance, IT, and other stakeholders to execute commercial strategies.
• Prepares and presents reports, dashboards, analyses, and recommendations to support business decisions.
• Promotes compliance with established sales processes, reporting standards, and account management practices.
• Performs other duties as assigned.

• Bachelor's degree in Business Administration, Sales, Marketing, or related field; equivalent experience may be considered.
• 5 – 7 years of progressive experience in sales, inside sales, account management, customer operations, or sales support roles.
• Demonstrated leadership and supervisory experience.
• Proven ability to lead teams while personally managing customer accounts and revenue-generating activities.
• Experience building sales strategies, managing pipelines, and driving follow-through on opportunities.
• Strong analytical, organizational, problem-solving, coaching, and prioritization skills.
• Advanced Microsoft Excel skills and proficiency creating executive-level PowerPoint presentations.
• Experience utilizing CRM systems and disciplined opportunity management practices.
• Excellent written and verbal communication skills.
• Ability to work effectively across multiple functions and organizational levels.
• Demonstrated accountability, sound judgment, integrity, and confidentiality.

• Experience with Oro Commerce or other CRMs.
• Experience with Outlook, Teams, Tableau, JDE, and related business systems.
• Experience supporting National Accounts and promotional sales initiatives.
• Ability to understand and discuss technical or mechanical products and align solutions to customer needs.

Maintains regular interaction with…