Crane Field Service Technician

Brief Description

The Overhead Service Technician is a front‑line employee with direct customer contact and is a valued, essential part of the company’s success. In addition to technical skills, people skills are vital for effective customer relationship management and decision‑making.

• Perform on‑site repairs on overhead cranes and hoists at customers’ facilities as directed by the Service Supervisor or Service Manager.
• Perform planned maintenance and repairs on all types of crane & hoist systems.
• Respond to emergency breakdown call‑outs, including after‑hours and weekend availability.
• Conduct on‑site electrical, electronic, mechanical and structural troubleshooting to determine the root cause of equipment malfunctions or failures and establish necessary repairs using visual inspections, testing procedures and appropriate testing equipment.
• Maintain a basic understanding and working knowledge of OSHA, ANSI, CMAA and other codes or regulations pertaining to the crane service industry.
• Apply knowledge of electrical theory for power and controls (electricity, controls) and mechanical systems of cranes/hoists and simple structural elements.
• Complete daily paperwork accurately and completely (time tickets, service reports, inspection reports, expense reports, sales lead generation forms).
• Review repairs with the customer and obtain their signature on the daily service report indicating acceptance of completed work.
• Maintain all company equipment and tools in compliance with manufacturers’ recommendations and certifications (vehicle, forklifts, man lifts, operating machinery, etc.).
• Keep proper inventory stock of line‑stock items on the service vehicle.
• Maintain a stock of the appropriate forms and literature on the service vehicle and use the appropriate documentation.
• Maintain a professional appearance and image at all times.
• Communicate regularly with the local office and/or call in a minimum of once per day to the service supervisor.
• Exercise excellent people skills to communicate with inter‑company personnel and customers and promote positive customer relationships.
• Maintain Quality Assurance Standards.
• Collect, develop and formalize information for proposals of all replacement and repair opportunities and forward to the Service Supervisor or Service Manager.
• Keep training assignments current.
• Perform other duties as assigned.

• At least 2 years in an industrial maintenance environment or equivalent military experience, or an equivalent combination of education and experience.
• Industrial HVAC Controls and Automation skills.
• Previous overhead crane service experience preferred but not required.
• Willingness to remain educated in the crane industry, including computer literacy and technological savvy.
• Valid driver’s license in good standing.
• Heavy Lifting/Pulling (minimum 75 lbs.) required.
• Ability to work at heights greater than six feet.
• Standard schedule 40 hours per week with ability to work varied hours, overtime and on‑call as required.
• Minimal travel required.
• Solid written and verbal communication skills.
• Demonstrated mechanical aptitude.
• Strong analytical, conceptual and planning skills.
• Excellent math skills and PC literacy (Microsoft Office).
• Detail oriented, self‑motivated and disciplined with ability to multi‑task.
• Must successfully complete a criminal background check, physical exam, drug screen and E‑Verify.

A high school diploma, vocational‑technical school or crane training program, trade school, equivalent military experience or technical college training program is preferred.

At Mazzella, we’re more than just a company – we’re a family. With over 1,200 employees and 40 locations, we lead the industry with humility and dedication to our people. When you join us, you become part of a team‑oriented environment where your well‑being and growth are our top priorities.

• Team‑Oriented Environment:
  Experience the power of collaboration and support from colleagues who genuinely care about your success.
• Work‑Life Balance:
  Enjoy a real balance between your professional and personal life, ensuring fulfillment at work and home.
• Growth and Development:
  Embark on a…