Front Desk Coordinator

Front Desk/Tenant Assistant Coordinator – Wadena and Welch Apts.

The Front Desk/Tenant Assistant Coordinator is responsible for carrying out the mission of CCHC by hiring and training Front Desk/Tenant Assistants who work at the supportive housing programs. This position provides services as a member of a team.

The front desk provides 24-hour staff coverage. The Front Desk/Tenant Assistant will be the first person with whom tenants, guests, suppliers and others have contact with when coming into the building. Front Desk duties include: granting admittance into the building, directing those who enter to correct areas of the building. Answering the building's telephone system and directing calls; monitoring the video surveillance system and logging tenant interactions as needed.

Staff are scheduled 8-hour shifts. Available shifts include day, evening and overnight.

The Front Desk Coordinator will recruit front desk staff and track and coordinate training requirements and opportunities. This position is responsible to schedule and actively train, coach, and mentoring desk staff to ensure desk coverage and staff competency. Must be able to work a flexible schedule and manage unexpected call-ins.

This position requires a person who is self-motivated with the ability to work independently and as a member of a team to carry out job duties. This position requires a person who has interpersonal skills necessary to tactfully deal with tenants, employees, and the general public in a professional manner. The person in this position will need to work effectively with people who are inebriated and/or have active mental health issues.

This position requires Human Resource skill in order to effectively interview and hire new employees. This position requires a high school diploma/GED or equivalent. Supervisory skill is preferred. This person must pass and maintain Minnesota Background Study clearance.

Ability to read, analyze, and complete documentation required by government agencies and communicate through speaking, listening, and writing effectively with tenants and outside agencies

• The person in this position must possess reading, writing and basic computer skills that will allow him/her to log information and maintain information systems
• This person must have vision that allows him/her to monitor video cameras
• Ability to maintain confidentiality
• Skill in establishing and maintaining positive relationships with diverse tenants, applicants and staff
• Regular attendance, reliability, and punctuality
• Available to respond to occasional property or tenant emergencies
• Sensitivity and effectiveness when dealing with people from diverse backgrounds and with special needs