Senior Service Account Manager

The Jamar Company

Company: The Jamar Company
Job Title: Service Account Manager Senior
Location: On-site & Duluth, MN
Opportunity Type: Non-Union & Service
Employment Type: Full-time

As a Senior Service Account Manager
, you will take charge of our most important client relationships—ensuring the consistent delivery of high-quality services and driving client satisfaction and retention. In this leadership role, you will mentor and guide account managers, providing the support and professional development they need to excel and optimize team performance.

You will collaborate closely with internal stakeholders to align service offerings with client needs, resolve escalated issues, and uncover opportunities for growth—whether through expanding current accounts, developing new relationships, or driving overall business development.

If you are a strategic thinker with a passion for leadership, client success, and growth, this is your chance to make a big impact.

• Engage directly with clients to understand their goals and objectives, serving as the primary liaison between customers and internal teams for seamless communication and collaboration. Regularly assess satisfaction levels and uncover opportunities for added value.
• Partner with clients to develop long-term facilities plans, ensuring work is scheduled, executed, and completed flawlessly.
• Design and execute strategic account plans to strengthen relationships with large, complex accounts—driving growth through both customer acquisition and retention strategies.
• Identify and capitalize on opportunities for account expansion, including upselling and cross-selling additional services.
• Collaborate across internal teams to align service delivery with client needs and organizational priorities.
• Manage day-to-day preventive maintenance programs, service contracts, and requests for potential work with precision and efficiency.
• Resolve complex client challenges involving multiple stakeholders or technical issues, working closely with internal departments to deliver timely solutions and maintain a positive customer experience.
• Mentor and develop team members through technical training, customer service coaching, and pursuit strategies; assist with preparation for client interactions and attend meetings as needed.
• Monitor and analyze financial performance metrics for client accounts, identifying areas for improvement and growth.
• Conduct deep market and competitor analyses to inform strategic decisions and implement improvement initiatives.
• Stay ahead of industry trends and market shifts to provide clients with actionable insights and recommendations.
• Perform other duties as assigned.

• More than 5 years of experience in account management or client services within HVAC, Mechanical, Architectural, or related industries, including at least 2 years in a leadership or supervisory capacity.
• Demonstrated ability to mentor and develop team members, fostering growth and performance excellence.
• Proven customer service experience managing high-impact accounts and navigating complex client relationships.
• Consistently maintain professionalism, organization, and attention to detail—positioning yourself as a trusted advisor to clients.
• Exceptional communication, negotiation, and interpersonal skills, paired with strong problem-solving and conflict resolution capabilities.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and experienced with CRM platforms and other tools for managing client accounts.

• This position will report regularly in person to Duluth, MN.
• This position requires frequent travel, approximately 50%, to local and regional job sites.
• Must possess and maintain a valid driver’s license in accordance with company’s driving policy.
• All offers of employment are expressly contingent upon the satisfactory completion, in accordance with Company policy, of a pre-employment drug screening and background check.

Safety – You are part of a team that practices safety first in all we do.
Innovative Culture – Where all ideas are…