Service Account Manager

Company: The Jamar Company
Job Title: Service Account Manager
Location: On-site & Duluth, MN
Opportunity Type: Non-Union & Service
Employment Type: Full-time

The Jamar Company is a solution-focused specialty services provider with a strong regional presence and national reach. We deliver dependable, industry-leading results through innovation, safety, and field leadership. Our diverse and passionate team thrives on collaboration, values relationships, and is committed to making a positive impact. We are driven by growth, excellence, and the belief that the best ideas come from diverse perspectives.

We are seeking a strategic client partner to lead and grow key relationships while delivering exceptional service and innovative solutions. You will be the primary liaison—aligning client goals with actionable strategies, ensuring seamless communication, and driving long-term success.

• Serve as the trusted advisor for strategic clients.
• Design and implement solutions that meet client objectives.
• Oversee preventive maintenance programs and service contracts.
• Resolve issues quickly while maintaining top-tier satisfaction.
• Monitor engagement and financial performance to identify growth opportunities.
• Provide market insights and competitor analysis to inform client strategies.

This is your chance to make an impact, build lasting partnerships, and influence the future of facilities planning. If you are passionate about problem-solving and delivering excellence, we want you on our team.

To successfully perform this role, an individual must be able to carry out each essential duty satisfactorily. The requirements outlined below represent the knowledge, skills, and abilities necessary for the position. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

• Meet regularly with customers to understand needs and objectives; act as the primary liaison with internal teams for seamless communication and collaboration. Assess satisfaction and identify opportunities for added support or services. Partner with clients to develop long-range facilities plans and ensure scheduled work is executed flawlessly.
• Create and execute strategic account plans to strengthen relationships with large, complex accounts and maximize growth. Drive both client acquisition and retention strategies. Manage day-to-day preventive maintenance and service contracts, including requirements and requests for potential work.
• Resolve complex client issues involving multiple stakeholders or technical challenges; collaborate across departments to align solutions with organizational capabilities. Ensure timely resolution and a positive customer experience.
• Monitor financial performance for client accounts, identify improvement areas, and prepare reports and analysis for review.
• Analyze market trends and competitor activity to guide strategic decisions and provide actionable insights.
• Stay current on industry developments to deliver informed recommendations to clients.
• Perform other duties as assigned.

• Two or more years of experience in the HVAC industry or a specific sector, including client account management, and the ability to translate industry insights into strategic solutions.
• Proven ability to build, nurture, and maintain strong client relationships while balancing diverse priorities.
• Experienced at uncovering client needs and transforming them into practical, results-driven solutions.
• Proficient in Microsoft Office Suites (Word, Excel, PowerPoint) with strong technical and organizational skills.
• Experience with CRM or relevant tools and processes for managing client accounts.

• This position will report regularly in person to Duluth, MN.
• This position requires frequent travel, approximately 50%, to local and regional job sites.
• Must possess and maintain a valid driver’s license in accordance with company’s driving policy.
• All offers of employment are expressly contingent upon the satisfactory completion, in accordance with Company policy, of a…