Business Process Specialist, Surety

Employer Industry: Business Insurance and Professional Services

• Salary up to $108,500
• Performance-based incentives available
• Generous time off, including personal and volunteering days
• Tuition reimbursement and professional development opportunities
• Stock purchase opportunities
• Inclusive and supportive workplace culture that promotes well‑being and personal development

• Collaborate with the Business Process Leader to design and implement standardized workflows across the organization
• Define requirements, redesign, and implement best‑in‑class business processes and data standards
• Document and maintain procedures and business process artifacts for training and reference
• Support efforts to configure the agency management system and create reporting outputs
• Lead training initiatives to ensure effective adoption of new processes and systems

• Minimum 3-5 years of experience in the designated line of business
• Understanding of the insurance brokerage business
• Proven critical thinking, analytical, and problem‑solving skills
• Ability to refine the efficiency, quality, and effectiveness of workflows and procedures
• Team player with strong collaboration skills to work with cross‑functional teams

• Experience working with an agency management system
• Ability to challenge the status quo and recommend business process improvements
• Demonstrates a bias for action and commitment to achieving sustainable results

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