Order Management Specialist

Sleep Number® is the leader in personalized sleep wellness. Backed by almost 40 years of innovation, Sleep Number has helped more than 16 million people achieve their best sleep. We are guided by our purpose - improving lives by personalizing sleep. This is exemplified through our 3,000+ purpose-driven team members who passionately innovate to drive value creation through our fully integrated business model, owning the process from start to finish, and care at every step.

At Sleep Number, you'll be part of a team redefining what's possible in sleep, health, and wellness. Backed by world-class research and continued innovation, we create mattresses with adjustable firmness, pressure relief, and temperature-balancing comfort that adapt to customers' changing needs, night after night, year after year. Our people thrive in a culture where purpose, innovation, and customer experience drive every decision.

Join us and help shape the future of sleep wellness.

The Order Management Specialist is responsible for order fulfillment processes and understands the end-to-end ordering process. This person engages with cross-functional partners as the order processing expert to provide recommendations for quick decision making. Additionally, this person understands order impact to the organization and assists in communicating statuses to consumers and internal business partners; workload prioritization and identifying resource needs.

$17.50 - $22.00

• Responsible for managing Sales and Service orders that are unable to process in the system.
• Subject Matter Expert on order processing systems and provides insight and recommendations to business leaders

• Responsible for researching financial disputes and other related customer issues.
• Streamlines processes to support the customer experience for order fulfillment, which may include understanding moderately complex financial and systems issues.

• Primary communication conduit between Customer Service and key order processing partners including Plants, Bedding Collection team, Home Delivery, Logistics, IT and Materials Management.
• Assists in prioritization of order workload, understands business priorities and impact and identifies resource needs accordingly to meet goals.