Customer Service Department Manager

Are you a seasoned retail / hospitality professional with a passion for providing excellent customer service? Are you looking for a new exciting challenge? We have a Customer Service Leadership role that gives you freedom to make decisions, autonomy and ownership, with room for growth. Join our Vacation Rental Management team managing a wide variety of Duluth's best boutique hotel and luxury residential accommodations.

We deliver delightful guest experiences for more guests each week than the largest two hotels in our community combined. This is an opportunity to bring your experience to this new dynamic industry.

Heirloom Property Management is a premier property management company. Our Vacation Rental team specializes in providing exceptional property management services to a portfolio of unique properties, including boutique hotels and luxury Airbnb accommodations. Our commitment to excellence and personalized service sets us apart in the industry.

As Customer Service Department Manager, you are a leader on our Hospitality team and will play a pivotal role. You will lead a seasoned team of customer service representatives and be responsible for training and ensuring the continuity of our guest service team delivers on the great experience we strive for. Your detail orientation and commitment to guest satisfaction will be integral in elevating the guest experience.

• Manage day-to-day guest service team operations.
• Maintain a high standard of responsive customer service.
• Create and continually improve existing processes.
• Collaborate with other leaders on the Hospitality team to continually improve business operations.
• Assist the guest service team and other department managers with escalated issues.

• $50,000 - $70,000 salary depending on experience.
• 100% Employer Sponsored Dental Insurance
• Group Medical Insurance
• HSA Insurance Option
• Vision Insurance
• Company Paid Short and Long-Term Disability
• Company Paid Life Insurance Plan
• Paid Time Off
• Paid Holidays
• IRA Retirement Plan, With Company Contribution Match
• Health Reimbursement Plan
• Dependent Care Spending Account
• Flexible Schedule
• Mileage Reimbursement for work-related travel
• Cellphone Stipend

• Opportunity to work with a dynamic team in a rapidly growing industry.
• Manage a diverse portfolio of unique and charming properties.
• Competitive compensation package and benefits.
• Collaborative and supportive work environment that values innovation and creativity.

If you are a dedicated professional that loves delivering great experiences, we invite you to join our team at Heirloom Property Management.

Here’s how to apply:

Please submit your resume and complete this 5-minute personality quiz from The Predictive Index:

We look forward to receiving your application!