Customer Care & Support Representative

Minnesota Power, an ALLETE company, is an electric utility headquartered in Duluth, Minnesota. We provide electricity in a 26,000-square-mile service area in northeastern Minnesota to 150,000 customers, including 14 municipal systems and some of the nation’s largest industrial customers. Minnesota Power is committed to a sustainable future for the climate, our customers and our communities while delivering safe and reliable energy.

We play a unique and significant role in ALLETE’s sustainability-in-action strategy. Our culture drives excellence through our shared values of integrity, safety, people, and the planet.

• Provides a variety of customer services through mail, telephone and personal contacts.
• Provides usage and service information and processes orders.
• Resolves customer questions, complaints and requests, which may involve policy interpretation based on knowledge of the organization, products, and related services and policies.
• Processes adjustments in orders and billing.
• Serves as a liaison between customers and departments.
• Sets up new accounts and maintain records on customer accounts, credit risks, and delinquent accounts.
• Performs wide variety of credit and collection functions.
• Operates a personal computer and appropriate software packages.
• Requires effective verbal communication skills and strict confidentiality to assure customer’s right to privacy.

• High school diploma or equivalent.
  • Post-Secondary education desired

• One year or more of directly related customer service experience.

• This position will report regularly in person to the Duluth, MN office.
• Weekly schedules may vary and may include week days until 7:00 PM and Saturdays
• Weekly schedules are subject to change based on business need
• This position may be subject to assessment of skills, job match and/or aptitude

• The expected hourly compensation range for this position is $27.85 – $30.94. Compensation offered to the selected candidate will vary depending on relevant knowledge, skills, training, and experience.
• Health Savings Account & Flexible Spending Accounts
• Life Insurance, Disability & Voluntary Benefits
• Paid Time Off
• Tuition Reimbursement
• Community Engagement, and more.

This applicant pool may be used to fill additional openings within 120 days of the posting close date.

Employer will not sponsor Visas for position.

External applicants must apply online via

ALLETE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, please contact our Human Resources department at .

ALLETE, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, contact our HR department at .