Customer Service Professional

Job Summary The Customer Service Professional provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the Agency Owner and Director with reaching agency service goals. Engages professional demeanor, courteous approach, genuine willingness to help, and excellent communication skills are exactly to build strong rapport with those we serve. If you are ready to make a change in your life and want to be part of a team that cares about you and your goals.

Responsibilities

• Provide personalized, professional customer service experiences by building trust and developing strong customer relationships
• Respond to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures
• Drive customer satisfaction by following J.D. Power's best practices:
  Personal Insurance Review, rate revision notification, and claims process
• Process change to existing accounts and policies
• Educate clients on the insurance policies that best suit their needs and goals
• Assist in identifying and closing any gaps in customer insurance coverage
• Open/close office and assist in maintaining cleanliness
• Serve as a liaison on behalf of the customer between the agency and various business partners
• Assist customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed
• Schedule appointments with existing or prospective customers for agency employees
• Paid Holidays
• Paid training
• Paid Time Off
• Life Insurance
• Bonus opportunity for high customer satisfaction ratings.
• Mentorship and hands-on training
• Professional and supportive work environment
• Dog-friendly office
• Break room with a golf simulator, bags, darts, and video games.

Qualifications

• No insurance license required upon hire. Can be attained once on our team.
• Demonstrated customer service experience, minimum 1 year
• Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
• Professional office and phone skills and etiquette
• Solid knowledge and understanding of basic mathematical skills·

Compensation: $20.00 - $22.00 per hour

We are looking for Team Members to be Sales Specialists, Family Risk Advisors and Customer Service Reps.

Are you passionate about making a positive difference and having a meaningful impact on the lives of people in your community? We are always seeking talented, motivated individuals to join our team.

This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.

Property/Casualty, and/or Life licenses are required to sell. Do you currently hold any of these licenses? *

Not all of our customers speak English. To provide exceptional customer service, we value bilingual employees who are able to speak with customers in their own language. Are you fluent in any language in addition to English *

Referral code from a current employee If no code provided, add their name instead.

Opportunity to Become an Agency Owner

Outstanding earnings potential

Learn The Business From The Ground Up

Make a positive impact

Inspire, protect and restore the dreams of people around you

I am always challenged! Every day it is something new. I am challenged to learn new skills to complete projects. I am challenged to understand an industry I came in knowing little about. I am challenged to think outside of the box to be successful in a niche market. I am challenged to become a better writer. I am challenged to be a leader.

I am challenged to think like an owner.