Customer Experience Coordinator

On Site Companies is a family and woman-owned company that has been in business for over 35 years!
We are a company that proudly creates stability, belonging, and growth opportunities for all employees at our 5 locations.

As a Customer Experience Coordinator, your focus is to create an exceptional customer experience by providing product and service solutions to prospective and existing customers over the phone and online.

• First call resolution
• Analyze customers’ needs to recommend products and services
• Provide customers with knowledgeable answers to questions about product, pricing, and availability
• Present solutions and then position the conversation forward in the sales process
• Follow up with customers to ensure successful problem resolutions
• Energetic and positive mindset with the customer's solution always in mind

• Self-driven and motivated to meet and exceed sales goals
• Excellent communication skills both verbally and written
• Strong customer service externally and internally
• High level attention to detail
• Computer proficiency (Outlook, Salesforce software, Microsoft Office)
• Strong negotiation and team player mindset
• Good analytical and problem-solving skills

• First call resolution mindset
• Minimum of 1 year in customer service or sales
• Strong problem-solving skills

• Stabilityas an essential business
• Company is experiencing growth annually
• Our Values:Working as a Team, Customer Driven, Safety Focus, and Financial Stability!
• No weekends! 7:30am - 4:00pm, Monday-Friday
• $18-20 per hour

On Site Companies offers all full time team members a comprehensive benefits package. The company paid benefits are the company offered core life and AD&D insurance and Employee Assistance Program (EAP). Voluntary benefits include medical, dental, vision, supplemental insurances (disability, accident, cancer, hospital confinement, critical illness, life). We offer a 401k with a competitive company match and 100% vesting at eligibility date.

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On Site Companies is an Affir... status.