Dental Hygienist

We are a specialty prosthodontic practice with focus on dental implant therapy and full mouth reconstructions. Our number one goal in treating patients is to achieve a healthy, functional, beautiful smile that patients can enjoy for decades. We are a values-driven practice and believe that our ability to care for patients effectively starts with creating excellent workplace culture.

Beneficial:
Registered Dental Hygienist

RDH/ Treatment Scheduling and Financial Coordinator (ideally work 2 days cleaning teeth and 2 days TS)

Salary: DOE

We are looking for a Treatment Scheduling and Financial Coordinator. Our ideal candidate will be warm, friendly, and energetic, as well as detail oriented, efficient and self-driven. Excellent communication and listening skills are required. You must be able to work in a fast-paced environment and multi-task. It is important to have the ability to problem solve and have great organizational skills.

We are looking for a team member who shares the passion, vision and values of our practice. A high energy, dependable, articulate and focused individual in pursuit of a career in dental front office management. Someone who enjoys working directly with patients and also within a team and appreciates a positive, upbeat work environment. The best candidate will have exceptional customer service skills and contribute effectively to building our brand.

In seeking the best fit for this position, attitude and transferable skills are far more important than knowledge or previous experience.

• Greet all new patients / support person as they check-in for scheduled appointments
• Verify patient contact information and keep up-to-date
• Answer incoming phone calls from new and existing patients
• Build value for comprehensive prosthodontic treatment in specialist setting
• Must have excellent communication skills with emphasis on listening skills
• Must have great phone and follow-up skills
• Act as the liaison between our office and the patient general dentist office and maintain correspondence between the offices
• Send outgoing referrals
• Coordinate surgical and prosthetic appointments between offices
• Collate information from New Patient Coordinator for new patients with signed treatment plans
• Communicate office financial policies to new patients, confirm financial plan prior to starting treatment
• Collect payments and post to patient’s ledger
• Print and mail monthly statements
• Manage clinic schedule according to office financial policies and production goals
• Meet daily and monthly production goals
• Utilize in-house laboratory operational schedule (calendar) to ensure alignment between clinical appointment and laboratory work necessary prior to or in coordination with clinical appointment
• Maintain treatment sequence sheets
• Maintain patient’s scheduling preferences, specific dates of planned vacations, etc.
• Must be able to pay attention to detail, be efficient, self-motivated and a fast learner
• Must be computer savvy as our practice management system is electronic
• Gather detailed information from existing patients (active or completed treatment), liaise with Dr regarding appropriate scheduling, staffing, and laboratory support
• Create and present treatment estimates based on Dr’s preliminary evaluation and gather signature(s) and pre-payment (if required) prior to scheduling.
• Review insurance claims, submit additional information requested
• Contact insurance company by phone as needed
• Maintain collaborative relationships with referral offices and surgical partners
• Must have a desire for continued education and willingness to learn, including attendance at occasional evening/weekend continuing education events
• Work in single location
• Inclement weather coordination (contact patients from home / remotely pending bad weather)
• Other duties as required
• No dental experience is necessary, but customer service experience is a must
• Opportunity for promotion to Office Manager position for the right candidate

• Paid time off (1 week, flexible use)
• Paid vacation (first year 1 week per year, 2nd year two week, three weeks per year from 3 years onwards)
• Uniform allowance ($200/year)
• Employer paid parking
• Employee discount on dental services (Night guards complimentary, restorative and surgical 40% off)
• Retirement plan (401k with employer contribution, eligible after 1 year of service)

• Monday through Thursday 7:30 - 5:30
• Fridays only if needed to complete responsibilities

• High School Diploma, GED or equivalent Required
• 1-3 Years Relevant Experience (Dental or Medical Front Office or similar, Customer Service / Hospitality)