Service Engineering Specialist

WEG Electric Corp is looking for a Service Engineering Specialist to answer technical calls and emails dealing with post‑sales troubleshooting, programming, and wiring for WEG products.

• Provides technical support to customers and end users by phone or email with basic startup of WEG products.
• Provides after‑hours phone support.
• Sends Field Service Request Form to customer when requested or when scope of the request extends beyond the expected boundaries of reasonable phone or email support.
• Assists field support personnel via phone or email by providing drawings and the use of available WEG resources.
• Sends Return Authorization Request Form to customer when requested or when deemed appropriate.
• Records details of calls and email in the technical support database.
• Records non‑conformities of WEG products in the appropriate database.
• Reviews field service reports as needed for warranty validation.
• Performs inspections on products (static and power test inspections) according to technical manuals for each product.
• Performs root cause analysis to determine, if possible, whether failure is a manufacturer defect or external, for warranty or denial purposes.
• Provides quotes for the repair of WEG products.
• Records details of evaluations, defective parts found with cost of each, and determination of worthiness of repair in the appropriate database.
• Keeps workbenches and repair lab organized and clean.
• Assists the parts department in identifying parts for customers.
• Provides back‑up to Field Service Engineer and Repair Lab Engineer.

• High School/GED – Associate degree in electrical or electronics or equivalent is preferred.

• Robust product and troubleshooting knowledge, required.
• Knowledge of schematics, drawings and service manuals.
• Demonstrated competency in complex scenarios.
• Knowledge to handle all levels of service issues.
• Knowledge to communicate clearly and effectively.

• 1+ years of related experience.

We offer a pleasant work environment, competitive compensation and a full benefits package. To apply, submit an updated resume and complete our application. Must be authorized to work in the United States. WEG does not offer visa sponsorship for this role.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.