Advanced Field Service Engineer

As an Advanced Field Service Engineer, you will perform maintenance, audits, configuration, programming, installation/commissioning, upgrades, and migration of complex/advanced Honeywell Distributed Control Systems (EXPERION PKS, TPS/TDC
300). You will directly report to the Field Service Manager, and work out of the Macon, Georgia area on an on-site work schedule.

As an Advanced Field Service Engineer, you will perform maintenance, audits, configuration, programming, installation/commissioning, upgrades, and migration of complex/advanced Honeywell Distributed Control Systems (EXPERION PKS, TPS/TDC
300). You will directly report to the Field Service Manager, and work out of the Macon, Georgia area on an on-site work schedule.

• Periodic communication with customers regarding technical and administrative DCS issues.
• Provide customer support on Honeywell Control Systems and serve as customer contact for
• service-related issues/inquiries.
• Configure, maintain, and troubleshoot Honeywell hardware, networks, and software including Experion PKS, LCN, and TPS.
• Upgrade TPN and Experion software from one software release to another software release on the live control system without causing any interruption to the customer’s industrial process.
• Migrate Legacy Honeywell control systems to Honeywell’s new technology offering.
• Develop the skills and talents of other engineers through guidance and on-the-job supervision.
• Understand customer key processes and economic drivers and translate those into business opportunities, providing timely research and recommendations.
• Assist Sales during sales pursuits.
• Be the face of Honeywell to end-users, and competitors.
• Learn end-to-end product/solution development and delivery/execution of Honeywell products and solutions.
• Use technical expertise of complex Honeywell solutions/product offerings to enhance customer experience.
• Actively interface with customers at all levels. Ensure customer satisfaction through oral and written communication.
• Publish reporting to customers including service reports and monthly performance reports.
• Provide occasional vacation coverage and 7 X 24 emergency support to customers and other Field Service Engineers.

• Bachelor's degree in a technical/Engineering discipline.
• 5+ years of related Field Service Engineering work experience.
• Valid Driver’s License

• The ideal candidate will possess knowledge and skills with Honeywell DCS and networks:
  Experion PKS hardware & software, in addition to TDC2/3000, FTE, TPS, LCN, UCN, Hiway, various system architecture, operations, and Process Controls.
• A strong commitment to safety and a safe working environment.
• Self-motivated, ability to meet deadlines and work under pressure, work independently and as part of a team.
• Effective communication (verbal and written) and interpersonal skills, along with proven ability to interact professionally with peers and customers.
• Project a positive attitude focused on meeting and exceeding Honeywell’s and customer expectations.
• Knowledge and skills with servers PCs, IP Networking technologies (switch, router, firewall, etc.).
• Fundamental knowledge of 3rd Party technologies and software.
• Project Management experience (budget control, schedules, resource allocation, reporting)
• Previous technical Field Service and customer service experience
• Good written and oral communication, and presentation skills
• Advanced Degree
• Ability to travel > 50%
• Be able to work effectively both individually and with a group without the need for direct supervision.
• Critical thinking and troubleshooting skills; capable of learning available analysis tools to solve complex system or process problems.
• Capable of…