Entertainment & Sports Event Planner

The Entertainment & Sports Event Planner is a vital, full-time role responsible for the end-to-end planning, coordination, and flawless execution of live entertainment shows, arena football games, and other sporting events held at the Duluth Entertainment Convention Center (DECC). The Event Planner will handle advance and day-of event management. This role ensures seamless operations from initial client planning to post-event wrap-up, focusing on delivering an exceptional guest experience, driving revenue, exuding energy and maintaining high satisfaction standards for touring personnel and event clients.

• Detail oriented with meticulous attention to details
• Excellent written and verbal communication skills.
• Excellent prioritization and organizational skills.
• Ensure a high level of customer service.
• Ability to work independently and possess team coordination capabilities.
• Proficient in Microsoft Office.
• Superior problem-solving and rapid adaptability in a dynamic environment.
• Ability to manage difficult situations as needed
• Familiarity with standard ticketing platforms and event management software
• Cell Phone will be required as primary mode of communication during working hours whereby timely, vital and immediate needs present themselves

• Bachelor’s degree in Event Management or related field.
• Knowledge of Momentus booking and management software.
• Knowledge of Delphi Diagramming software
• Knowledge of Microsoft Office and Adobe Creative Software
• 2+ years of event planning experience and 1+ year of Entertainment, Theater and/or Hospitality experience
• Experience in concert, live event, or sports event management (venue operations experience preferred).

(Reasonable accommodations may be made for individuals with disabilities.)

• Communicates regularly via phone, email and text regarding events, facility questions, or general inquiries
• Meet with clients, tour personnel and promoters to identify the event needs. Develop detailed event plans, negotiate terms and prices using professional judgment, and oversee events to ensure they comply with the negotiated terms
• Cultivate and maintain positive, professional working relationships with touring management, artist representatives, and event clients
• Plan and oversee facilities, catering, A/V requirements, signage, displays, menus and special needs requirements, printing, event security, and exhibit requirements using Momentus software.
• Create detailed floor plans for events using Delphi Diagramming software.
• Serve as the primary liaison, coordinating directly with promoters, touring personnel, sports teams, and various clients on all event and production logistics.
• Oversee the preparation and distribution of event summaries and attend event meetings.
• Manage the process of each event by overseeing the work of multiple DECC departments to ensure facilities conform to client and contract requirements.
• Address concerns with relevant department managers and direct the implementation of facility plans as necessary.
• Be present during events to interact with the client and gather information for post-event evaluation.
• Ensure an exceptional and safe guest experience for all attendees during shows and sporting events
• Conduct post-event evaluations to determine how future events can be improved, present formal policy and practice recommendations to senior management.
• Maintain historical and financial records of all event aspects; review the contract considering expenses to ensure continual profitability and adjust as necessary.
• Represent the Event Planning department and Sales department both internally and externally as needed.
• Assist the marketing and promotion teams with ticketing setup, coordination, and audience engagement initiatives as required.
• Using time management skills, set priorities and meet required deadlines.
• Must retain a thorough knowledge of local hospitality resources.
• Additional duties as assigned.

This position is expected to work 40-hours per week with some evenings, weekends, and long hours required, based on client and event schedules.

None

The Event Planner will primarily be in an office setting along with the auditorium and arena. The noise levels in the work environment vary from quiet to very loud (There are regular distractions, including noise from office machinery, telephones, and office traffic.) If working on the show floor, it can be very loud  pace varies, but is often very busy, and the Event Planner will need to adapt quickly.

This position requires someone that is able to spend time seated, working at a computer, and speaking on the phone. They must be able to spend long days on foot walking and climbing stairs. They must be able to clearly and concisely communicate to a wide variety of people. The Event Planner will need to use their hands frequently, and be able to see, hear, speak, write, and type often.

May lift up to 50 lbs on occasion.

Business…