Lead Emergency Communications Specialist; Promotional Duluth

Skilled technical work overseeing the activities of dispatchers and performing related telecommunications and computer aided dispatch (CAD) work.

Please Note: A current vacancy exists. This list will be used to fill future vacancies.

This position is part of the Communication Department Essential Employees Agreement represented by the Local 66 of AFSCME.

An employee in this class performs and oversees the delivery of law enforcement, fire, medical, and rescue related telecommunications dispatch work for a crew within the St. Louis County 9-1-1 Division. Duties include overseeing and monitoring the performance of an assigned crew; determining console assignments; answering operational and procedural questions from other dispatchers; providing training; assisting with investigations regarding complaints about public safety service delivery and operations;

operating the CAD system, multi-line telecommunications, and radio communications equipment to receive and effectively respond to requests for emergency public safety assistance. The work is performed under the direction of assigned supervisory staff.

These work environment factors are general in nature and may vary depending on the specific position being filled.
CONSTANT: Near, midrange, and color vision; field of vision; hear up to 5 ft. and 20 ft.; headset; feel; finger; reach; sit; talk/speak; works with others; works around others; customer/public contact; shift work; and inside.
FREQUENT: Lift & carry/push/pull up to 10 lbs.; and clients with behavioral challenges.
OCCASIONAL: Lift & carry/push/pull up to 20 lbs.; lift & carry/push/pull up to 50 lbs.; stand; and extended day.

• Three (3) years as an Emergency Communications Specialist; OR possession of a high school diploma or its equivalent AND four (4) years of full-time paid verifiable experience as an emergency communications dispatcher; OR equivalent dispatch experience as determined by the Director of Human Resources and Administration; AND ability to type 40 w.p.m. with 90% accuracy.
• Successful completion of the State of Minnesota Terminal Operations certification, Cardiopulmonary Resuscitation (CPR) certification and Emergency Medical Dispatch certification within one year of employment. Failure to obtain the certifications prior to the completion of the probationary period will result in the termination from the position.
• Possession of a valid driver’s license.

Supplemental Questions will be 70% of the scoring process:
Points will be awarded based on the applicants answers to supplemental questions 7-11. Experience beyond ten years may be included on the application for purposes of meeting minimum qualifications or informing the hiring authority of your complete employment history.

Please Note:

When answering the supplemental questions on the website, the webpage may time out after 30 minutes. It's recommended you draft your answers in a separate document and copy/paste the answers into the application when you're finished writing. Failure to answer and save all of the questions on the "Supplemental Questions" page within 30 minutes may result in the deletion of your answers by the application system.

Experience & Training Assessment will be 30% of the scoring process:
Points will be awarded for job-related experience and education exceeding the minimum qualifications. Please be thorough in listing your work experience in the Work Experience section of the application as this will be used to determine part of your score. Only experience occurring during the ten most recent years will be used in determining this assessment. Experience beyond ten years may be included on the application for purposes of meeting minimum qualifications or informing the hiring authority of your complete employment history.

• December 31, 2025 - Applicant screening to begin
• Week of January 12, 2026 - Supplemental question scoring to be completed
• Week of January 12, 2026 - Experience & Training rating to be completed
• Week of January 26, 2026 - Interviews to be conducted

The essential functions for this…