Information Specialist III - Auditor's Office Duluth

Overview

The Information Specialist III position in the Auditor’s Tax Division is a public facing position located in the Duluth Courthouse office. The primary focus of this position is to provide excellent customer service and positive experiences to the citizens of St. Louis County and the public via phone, e‑mail and in person.

• Answering phone calls and in‑person questions regarding the status of property taxes, including explaining late fees, penalties, delinquent tax status, payment plans and tax forfeiture.
• Processing deeds, mortgages and other land‑title related documents in both paper and electronic recording form.
• Researching recorded documents to maintain accurate owner/taxpayer information.
• Updating taxpayer addresses and escrow account information from the department’s e‑mail and mailed‑in requests.
• Performing work as dictated by statute and Mn Department of Revenue requirements such as processing tax payments received by mail and sending tax statements and letters for the entire county.

The salary range reflected above is the normal hiring range for 2025. The full salary range, including longevity pay, is $23.74 – $32.89 per hour.

This position is part of the Civil Service Basic Unit Employees Collective Bargaining Agreement represented by Council 5 of AFSCME.

St. Louis County does not participate in E‑Verify. All employees must be continuously authorized to work in the United States, for St. Louis County, on a full‑time basis. St. Louis County does not provide sponsorship for employment visas.

An employee in this class performs specialized information processing and customer service functions that require experienced judgment to analyze and resolve operational issues and respond appropriately to service demands of the work unit. Duties include explaining departmental regulations, policies and procedures and communicating work‑related judgments and decisions to customers; and extracting, analyzing and interpreting information from various sources to process records, reports, correspondence, data bases, etc.,

in accordance with standard procedures requiring the employee to exercise experienced judgment in problem solving and adapting procedures to address work situations. The work is performed under the direction of assigned supervisory staff.

CONSTANT: Near and midrange vision; visual accommodation; hear within 20 feet; grip; pinch and hand dexterity; and work inside.

FREQUENT: Push/pull up to 15 pounds; lift and carry up to 10 pounds; far vision; bend neck; rotate neck; reach; sit; talk/speak; work alone, with, or around others.

OCCASIONAL: Move about; reach above shoulder; rotate at waist while sitting or standing; stand; static neck position; stoop/bend; walk; right and left wrist turn; customer/public contact; clients with behavioral challenges; depth perception; field of vision; color vision; extended days; and drive.

• Five (5) years full‑time paid verifiable clerical experience; OR an equivalent combination of education and/or experience as determined by the Director of Human Resources.
• Demonstrated ability to operate personal computer‑based systems.
• Proficiency, as defined by the Civil Service Commission, in operating word processing software.
• Ability to type from clear copy at a rate of 40 w.p.m./net.

Supplemental Questions will be 100% of the scoring process.

• Points will be awarded based on the applicant’s answers to supplemental questions 8‑20.
• Experience beyond ten years may be included on the application for purposes of meeting minimum qualifications or informing the hiring authority of your complete employment history.

When answering the supplemental questions on the website, the webpage may time out after 30 minutes. It’s recommended you draft your answers in a separate document and copy/paste the answers into the application when you’re finished writing. Failure to answer and save all of the questions on the “Supplemental Questions” page within 30 minutes may result in the deletion of your answers by the application…