Information Specialist III - Auditor's Office; Duluth; Promotional Duluth

Position: Information Specialist III - Auditor's Office (Duluth) (Promotional) Duluth

The Information Specialist III position in the Auditor’s Tax Division is a public facing position located in the Duluth Courthouse office. The primary focus of this position is to provide excellent customer service and positive experiences to the citizens of St. Louis County and the public via phone, email and in person.

This position is part of the Civil Service Basic Unit Employees Collective Bargaining Agreement represented by Council 5 of AFSCME.

Responsibilities

• Answer phone calls and in person questions regarding the status of the property taxes: explaining late fees, penalties, delinquent tax status, payment plans and tax forfeiture.
• Process deeds, mortgages and other land title related documents in both paper and electronic recording form.
• Research recorded documents to maintain accurate owner/taxpayer information.
• Update taxpayer addresses and escrow account information from the department’s email and mailed in requests.
• Perform work as dictated by statute/MN Department of Revenue requirements such as processing tax payments received by mail, sending tax statements/letters for the entire county.

Duties and Judgment

An employee in this class performs specialized information processing and customer service functions that require experienced judgment to analyze and resolve operational issues and respond appropriately to service demands of the work unit. Duties include explaining departmental regulations, policies and procedures and communicating work related judgments and decisions to customers; and extracting, analyzing, and interpreting information from various sources to process records, reports, correspondence, data bases, etc.,

in accordance with standard procedures requiring the employee to exercise experienced judgment in problem solving and adapting procedures to address work situations. The work is performed under the direction of assigned supervisory staff.

Work Environment Factors

CONSTANT: Near and midrange vision; visual accommodation; hear within 20 feet; grip; pinch and hand dexterity; and work inside.

FREQUENT: Push/pull up to 15 pounds; lift and carry up to 10 pounds; far vision; bend neck; rotate neck; reach; sit; talk/speak; work alone, with, or around others.

OCCASIONAL: Move about; reach above shoulder; rotate at waist while sitting or standing; stand; static neck position; stoop/bend; walk; right and left wrist turn; customer/public contact; clients with behavioral challenges; depth perception; field of vision; color vision; extended days; and drive.

Minimum Qualifications (Pass/Fail)

• Permanent status as an Information Specialist II; OR three (3) years as an Information Specialist I or an Office Assistant; OR five (5) years full‑time paid verifiable clerical experience; OR an equivalent combination of education and/or experience as determined by the Director of Human Resources.
• Demonstrated ability to operate personal computer‑based systems.
• Proficiency, as defined by the Civil Service Commission, in operating word processing software.
• Ability to type from clear copy at a rate of 40 w.p.m./net.

Rating Systems

Supplemental Questions will be 100% of the scoring process:

• Points will be awarded based on the applicant’s answers to supplemental questions 7‑19.
• Experience beyond ten years may be included on the application for purposes of meeting minimum qualifications or informing the hiring authority of your complete employment history.

Important Notice for Supplemental Questions

Please Note: When answering the supplemental questions on the website, the webpage may time out after 30 minutes. It's recommended you draft your answers in a separate document and copy/paste the answers into the application when you're finished writing. Failure to answer and save all of the questions on the “Supplemental Questions” page within 30 minutes may result in the deletion of your answers by the application system.

Tentative

Recruitment & Screening Process Schedule

• January 5, 2026 – Applicant screening will begin.
• Week of January 20, 2026 – Supplemental question scoring to be completed.
• Week of February 2, 2026 – Interviews to be conducted.

Essential Functions

The essential functions for this position are…