Patient Access Representative - Casual

Job Overview

Building

Location:

West Duluth Clinic Department: 1006160 REGISTRATION - EH SS

Job Description: This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face‑to‑face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing. This position serves as a liaison between patients and Virtual Patient Registration Representatives and Patient Schedulers, completing patient checkout, scheduling follow‑up appointments per the physician’s order, and providing patients with cost estimates and itineraries for their upcoming appointments.

• Interview patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision.
• Obtain copies of insurance cards and other forms of identification, and update patient information in the medical record as necessary.
• Perform point‑of‑service data collection, including identifying and collecting patient co‑payments and down payments, reconciling the cash drawer, and reporting daily deposit records associated with the collection of co‑payments to ensure accurate accounting of revenue.
• Maintain all assigned work queues according to supervisor’s instructions and guidance.
• Interact positively and in a caring manner with patients, co‑workers, and others to provide highest level of customer service.
• Answer incoming phone calls, schedule appointments, and refer to clinical team as needed.
• Sanitize registration equipment between each use and restock basic supplies.
• Perform other clerical duties as assigned.

• Previous Patient Access Representative or Patient Scheduler experience preferred.

Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date.

FTE: 0

Shift Rotation: Day/Eve Rotation (United States of America)

Shift Start Time: Days

Shift End Time: Days

Weekends: No

Holidays: No

Call Obligation: No

Union: DC USWA Main & Neighborhoods (DCUMN)

$17.28 - $25.51

At Essentia Health, we’re committed to supporting your well‑being, growth, and work‑life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs.

To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576‑0000.