Front Office Supervisor - Sheraton

Join to apply for the Front Office Supervisor - Sheraton role at Sheraton Duluth Hotel

When you join the Sheraton family, you become a member of its global community. A rich history of service, the Sheraton brand began in 1937 and is considered a legacy in pioneering the hotel industry. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver meaningful guest experiences, we encourage you to explore your next career opportunity at the Sheraton Duluth Hotel.

Schedule: We are currently seeking full-time availability, weekdays and weekends from 7 a.m. – 3 p.m. & 3 p.m. – 11 p.m.

Pay: Starting at $19.00/hour

Essential Functions:

• Ensures all guests are welcomed and served efficiently and courteously, executing all brand standards during the process.
• Assures required Front Desk supplies are readily available to best serve the guest.
• Acts as the first management line of contact for all guest complaints or issues.
• Ensures all Front Office quality standards are complied with and that policies and procedures are consistently applied.
• Assures all financial transactions are completed properly and within the established guidelines of the property.
• Responsible for the preparation, upkeep, and management of sales throughout the day and at night.
• Coordinates hotel operations with other departments to facilitate increased levels of communication and guest satisfaction.
• "Owning" the desk and desk operations, striving to exceed guest expectations at every opportunity.
• Acts as Manager on Duty and supervises operations.
• Completes other duties as assigned.
• 1–2 years of experience in a hospitality-related environment, with at least 1 year of supervisory experience.
• High School or equivalent education required.
• Ability to communicate effectively and follow directions in a multi-lingual environment.
• Knowledge of computer accounting programs, math skills, and budgetary analysis capabilities required.
• Extensive knowledge of the hotel, services, and facilities.
• A passion for the mission, vision, and values of Sherman Associates.
• Schedule may vary due to the specific needs of the hotel.

Compensation and Benefits

• Medical, dental, and vision insurance plans.
• Employer‑paid short‑term disability.
• Employer‑paid life insurance.
• Additional supplemental insurance policies including voluntary accident & critical illness, hospital indemnity, long‑term disability, and pet insurance.
• Employer‑paid employee assistance program.
• Fully vested 401(k) company match program.
• 9 paid holidays and competitive PTO program.
• Sherman Associates’ Starbucks and hotel discounts.

Sherman Associates is an Equal Opportunity and affirmative action employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply. This job advertisement is intended to provide essential information about the scope of the position. Only applicants who complete our online application process will be considered for employment. Applicants needing reasonable accommodations to complete the application process may contact c