Front Desk Manager

Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary.

Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today!

• Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints
• Lead operations at the front desk and make sure guests have an exceptional stay
• Handle the front desk budget and order office supplies as needed
• Generate occupancy reports and compile financial information for the general manager
• Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies

• Possess excellent management skills, communication skills, and multitasking skills
• Must possess a high school diploma or equivalent certification (GED)
• Bookkeeping skills and experience with MS Office a plus
• Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position
• Hospitality experience of at least 1 year is required for this role

$18 - $20 Hourly

A hospitality company committed to providing a memorable guest experience, personal growth for employees, and enriching the communities we serve. We own and operate several hotels, including Country Inn & Suites, located in Duluth, MN, along with other properties in the Midwest region.