Workforce Development Representative

• Job
• Location:
  
  Duluth
• Telework Eligible:
  Yes, may be eligible for some telework
• Full/Part Time:
  Full-Time
• Regular/Temporary:
  Unlimited
• Who May Apply:
  This vacancy is open to bids and to all qualified job seekers simultaneously. Bidders will be considered through 11/13/2026.
• Date Posted: 11/07/2026
• Closing Date: 11/16/2026
• Hiring Agency/Seniority Unit:
  Department of Employment and Economic Development / MAPE
• Division/Unit:
  Workforce Development
• Work Shift/
  
  Work Hours:
  
  Day Shift, 8:00AM - 4:30PM
• Days of Work:
  Monday - Friday
• Travel Required:
  
  No
• Salary Range: $26.12 - $37.91 / hourly; $54,538 - $79,156 / annually
• Classified Status:
  Classified
• Bargaining Unit/Union: 214 - Minnesota Association of Professional Employees
• FLSA Status:
  Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities:
  Yes

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well‑being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position will be based out of the Career Force in Duluth, Minnesota.

The Workforce Development Representative provides career services, employment resources, and workforce guidance to job seekers, with a priority on serving unemployment insurance applicants, veterans, and other targeted populations. This position delivers individual and group career coaching, facilitates workshops, assists customers with job search activities, connects individuals to training and community resources, and promotes workforce programs and services. The role also supports employers by providing workforce information and recruitment resources while helping customers navigate employment systems and make informed career decisions.

Success in this position requires strong customer service, relationship‑building, communication, and training skills.

This position is telework eligible. Staff are provided with the tools and equipment to be successful in a virtual work environment. Please note, the telework policy could change with notice based on business needs.

This posting may be used to fill multiple positions.

Please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held. Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position.

One (1) year of experience providing direct customer service, career services, employment services, workforce development services, education, human services, vocational rehabilitation, recruiting, case management, or related client‑focused services as determined by the agency.

Applicants that meet the above minimum qualification will be further evaluated on the following:

• Experience providing guidance, coaching, instruction, training, or information to individuals or groups to help them achieve employment, educational, or personal goals.
• Experience communicating effectively with customers from diverse backgrounds, including assessing needs, explaining available resources, and making appropriate referrals.
• Experience using computer systems and common business software applications to document services, maintain records, and assist customers.
• Ability to organize work, manage multiple priorities, and provide timely follow‑up to customers and partners.
• Written and verbal communication skills sufficient to…