Information Systems Technician

Under the general supervision of the Information Systems Senior Manager, the Information Systems Technician provides front-line technical support for Gas South District employees, clients, tenants, vendors, and events. The position installs, configures, maintains, and troubleshoots end-user technology, network connectivity, communications systems, and related IT infrastructure. The technician also supports temporary and event-specific technology deployments while providing responsive, customer-focused service in a fast-paced venue environment.

• Install, configure, deploy, maintain, and troubleshoot desktop computers, laptops, tablets, mobile devices, printers, peripherals, and other end-user technology.
• Receive, document, troubleshoot, resolve, and appropriately
  ** escalate
  * * Help Desk incidents and service requests while maintaining clear communication with users through resolution.
• Provide Microsoft 365 user, device, and application support within assigned administrative permissions, including common productivity, collaboration, and authentication issues.
• Troubleshoot wired and wireless network connectivity, including switches, wireless access points, VLAN connectivity, IP addressing, patching, cabling, and associated network infrastructure.
• Assist with Cisco Meraki network equipment, monitoring, and troubleshooting as assigned.
• Install, terminate, test, label, and troubleshoot copper network cabling and patch connections, including Cat 6 and RJ45 terminations.
• Implement and support temporary wired and wireless network, phone, computer, and internet connections for meetings, conventions, arena events, clients, tenants, and vendors.
• Provide connections to building voice and data systems as required for safe, reliable, and efficient facility and event operations.
• Assist with account and access support, including password, multi-factor authentication, and approved user-access requests in accordance with established security procedures.
• Follow cybersecurity requirements and promptly elevate suspected phishing, malware, unauthorized access, compromised devices, or other security incidents.
• Maintain accurate IT asset inventory, equipment assignments, network/device records, and other technical documentation.
• Document recurring issues, resolutions, configurations, and standard operating procedures to support consistent service delivery and knowledge transfer.
• Coordinate with technology vendors, service providers, and contractors when issues require escalation, specialized support, or on-site assistance.
• Assist with technology projects, equipment upgrades, installations, infrastructure changes, testing, and implementation activities.
• Provide event-day technical support and perform assigned pre-event checks to help ensure IT systems and services are operationally ready.
• Demonstrate a customer-focused, solutions-oriented approach and take ownership of technical issues through resolution or appropriate escalation.
• Work extended and/or irregular hours, including nights, weekends, and holidays, as required by event and operational schedules.

• Working knowledge of installing, configuring, troubleshooting, and maintaining computer hardware, software, mobile devices, phones, radios, and related technology equipment.
• Working knowledge of wired and wireless networking concepts, including TCP/IP, DHCP, DNS, VLANs, Wi‑Fi standards, switching, and common connectivity troubleshooting methods.
• Networking background is highly desirable;
  Cisco Meraki experience is preferred.
• Ability to terminate and test RJ45 connections on Cat 6 cabling and perform basic structured‑cabling troubleshooting.
• Knowledge of Microsoft 365 applications and administrative tools appropriate to the position.
• Ab…