Organizational Change Manager
Listed on 2026-11-04
-
IT/Tech
Change Management -
Business
Change Management
Organizational Change Management (OCM) Lead, Managed Services Duration: 7 months Top 3 Required Skills
- Experience leading change management teams
- Strong communications (written, verbal, and executive presence)
- Stakeholder alignment at the executive and functional leader level
The OCM Lead will own the people side of change for a large Managed Services engagement with a major retail client. This role leads a team of three change practitioners and is responsible for preparing business and IT stakeholders for the transition to a new managed services operating model, including new service delivery processes, roles, governance, and ways of working. The OCM Lead partners closely with transition, service delivery, and client leadership to drive adoption and minimize disruption to operations.
Key Responsibilities- Lead and manage a team of three OCM practitioners, assigning work, coaching, and reviewing deliverables
- Develop and execute the overall change management strategy and plan for the managed services transition
- Conduct stakeholder analysis and change impact assessments across impacted business and IT groups
- Build stakeholder alignment with client executives, sponsors, and functional leaders; facilitate leadership alignment sessions
- Design and deliver the communications strategy and plan, and draft executive, leader, and end-user communications
- Establish and manage a change network (change champions, leader toolkits, talking points, FAQs)
- Partner with transition and knowledge transfer leads to support handoffs from the client and incumbent teams to the managed services team
- Support new role definitions, process changes, and service model adoption (intake, ticketing, SLAs, escalation paths)
- Coordinate training needs analysis and readiness activities with training leads
- Define and track adoption and readiness metrics; run readiness assessments and pulse surveys and report progress to leadership
- Identify resistance and adoption risks early, and recommend and execute mitigation plans
- Provide regular status reporting to project and client leadership
- 8+ years of organizational change management experience, with at least 3 years in a lead role managing OCM practitioners
- Experience supporting managed services, outsourcing, or large-scale IT/operating model transitions
- Proven ability to build and execute change strategies, communication plans, and stakeholder engagement plans
- Strong facilitation skills with senior leaders and cross-functional groups
- Proficiency with Microsoft Office (PowerPoint, Word, Excel, Teams)
- Ability to work onsite in Duluth, GA three days per week
- Retail industry experience
- Familiarity with ITIL or IT service management concepts
- Consulting background working in a client-facing delivery model
For information on benefits, equal opportunity employment, and location-specific applicant notices.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.
The pay rate for this position is $75/hr - 79.00/hr.
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