Senior Claims Advocate- Workers Compensation

There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen.

Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.

Our core values are:
Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!

We are seeking an experienced Senior Workers’ Compensation Claims Advocate to manage a team while providing expert claims advocacy, strategic guidance, and proactive claims management for our clients. The ideal candidate will have extensive experience in workers’ compensation claims handling, a deep understanding of jurisdictional regulations, and strong leadership skills to mentor and develop team members. This is a hybrid role, requiring at least three days per week in the office if possible.

Duluth GA, this is a hybrid position, with a minimum of three in-office days per week.

• Serve as a dedicated advocate for clients, managing complex workers’ compensation claims from inception to resolution.
• Provide strategic oversight, ensuring claims are handled efficiently and cost-effectively by carriers, TPAs, and legal partners.
• Identify claim trends and develop tailored solutions to minimize client exposure and improve claim outcomes.
• Negotiate settlements, challenge claim denials, and advocate for fair claim handling.

• Oversee team workflows to ensure timely and efficient claims handling and client service.
• Conduct regular team meetings and training sessions to enhance technical knowledge, compliance awareness, and professional development.
• Establish and track key performance indicators (KPIs) for the team to ensure high‑quality claims advocacy and adherence to best practices.

• Work closely with insurance carriers, third‑party administrators, and defense attorneys to ensure timely and effective claim resolutions.
• Advocate for clients in disputes, ensuring claim reserves are appropriate and settlements are fair.

• Stay up to date on workers’ compensation laws and industry changes across multiple jurisdictions.
• Ensure clients remain compliant with all reporting, safety, and claims handling requirements.

• Utilize claims data to identify trends, loss drivers, and areas for improvement.
• Prepare and present claim analytics reports to clients and senior leadership, offering strategic insights and recommendations.

• *
  * Experience:
  
  ** Minimum
  ** 10 years
  ** of workers’ compensation claims management, advocacy, or risk consulting experience within an insurance brokerage, TPA, or carrier environment.
• ** Technical Knowledge:
  ** Strong understanding of
  ** workers’ compensation laws, claims handling best practices, and multi‑jurisdictional compliance**.
• ** Communication & Negotiation:
  ** Excellent advocacy, negotiation, and interpersonal skills, with the ability to effectively communicate with clients, carriers, and legal representatives.
• ** Analytical
  
  Skills:
  
  ** Ability to…